COCOdry Hiring! Full Time Receptionist - Outlet Manager in Federal Territory, Earn up to MYR 3,500 - Ricebowl

We are looking for a dedicated and enthusiastic individual to join our team. As the first point of contact for our customers, you will play a key role in ensuring their experience with us is exceptional from the moment they walk through our doors. Your responsibilities will include:

Key Responsibilities:

• Greeting and Welcoming Customers: As the face of the salon, you will warmly welcome customers, ensuring they feel valued and comfortable. You’ll also address any inquiries or concerns they may have.
• Scheduling Appointments: You will efficiently manage the appointment schedule to ensure smooth and timely service for all customers.
• Upselling Services, Products & Packages: You will actively promote additional services, products, and packages, such as hair treatments or styling products, to enhance the customer experience and drive sales.
• Ensuring Excellent Service: You'll work closely with our stylists to ensure customers receive top-quality service that meets their needs, monitoring performance and ensuring satisfaction.
• Resolving Customer Complaints: Handling customer complaints promptly and professionally will be a key part of your role, aiming to provide satisfactory resolutions.
• Managing Phone and WhatsApp Inquiries: You will handle customer communications via phone and WhatsApp, responding to inquiries and concerns in a professional and timely manner.
• Sales Reporting: You may be required to track and report on sales data, helping the team identify areas for improvement and contributing to revenue growth.
• Maintaining Cleanliness and Organization: You will ensure the salon remains clean, well-stocked, and inviting. This includes overseeing supplies and cleanliness in the salon, restrooms, and common areas.
• Morning Briefings with Stylists: You will lead daily morning briefings with the team to review the day's schedule, client notes, and update them on new products or promotions.
• Ensuring Compliance with CocoDry SOP and Handbook: You will train and monitor stylists to ensure adherence to the salon's Standard Operating Procedures (SOP) and handbook.
• Maintaining Equipment: You will be responsible for the upkeep of salon equipment, ensuring dryers, stylers, and other tools are in good condition and arranging for maintenance as needed.
• Managing Inventory: You will oversee inventory levels, ensuring that the salon is fully stocked with all necessary products and supplies. This includes monthly grocery purchases and restocking as required.

Qualifications

• At least 1 year of customer service, receptionist or retail experience.
• Strong written and verbal communication skills.
• Confident speaking to customers.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using booking systems, WhatsApp and basic computer skills.
• Able to work weekends and public holidays.
• Good English and Spoken Mandarin is Mandatory.

Job Type: Full-time

Pay: RM2,800.00 - RM3,500.00 per month

Work Location: In person