Fresh Cleaning Pte Ltd Hiring! Full Time Customer Service Coordinator in , Earn up to SGD 3,300 - Ricebowl

THE ROLE

We are looking for a Customer Service Coordinator to support the daily handling of customer enquiries and cleaning service arrangements.

You will communicate with customers, coordinate service schedules and work with the operations team to make sure bookings and service requests are followed up properly.

The role is practical and coordination-heavy, so good organisation and clear communication are important.

You will be handling customer communication

• Respond to customer enquiries through phone, email or messaging channels.
• Provide information about available cleaning services, schedules and general service arrangements.
• Record customer requests accurately and follow up where additional information is required.
• Handle routine customer concerns in a professional and courteous manner.
• Escalate issues that require management or operational attention.

Service scheduling

• Coordinate cleaning appointments and service schedules.
• Confirm booking details with customers and relevant team members.
• Assist with changes, cancellations and rescheduling requests.
• Keep service schedules updated when arrangements change.
• Follow up on appointments that require confirmation.

Operations coordination

• Communicate customer requirements to the cleaning operations team.
• Pass along special instructions or relevant service information.
• Coordinate with cleaners regarding schedules and assignment details.
• Follow up when a service request requires clarification or additional action.
• Help keep the operations team informed of customer updates.

Records & follow-up

• Maintain customer and booking information in the relevant systems or records.
• Track pending enquiries and unresolved service requests.
• Update records after customer interactions and completed follow-ups.
• Assist with basic daily or weekly service reports.
• Keep relevant documents and communication records organised.

WE ARE LOOKING FOR

Someone who can stay organised while dealing with different customer requests throughout the day.

You should have:

• Diploma or equivalent qualification in Business, Customer Service, Administration, Hospitality or a related field.
• Around 1–2 years of experience in customer service, coordination, administration or a similar role.
• Good written and spoken English.
• Comfortable communicating with customers by phone and written channels.
• Good follow-up and time-management skills.
• Ability to manage several bookings or requests at the same time.
• Good attention to detail when recording schedules and customer requirements.
• Comfortable using email, spreadsheets and standard office applications.
• A polite, patient and practical approach to customer service.

GOOD TO HAVE

The following experience would be useful, although it is not essential:

• Cleaning or facilities services
• Home services or maintenance businesses
• Appointment or booking coordination
• Customer scheduling
• CRM or booking systems
• Microsoft Excel or Google Sheets

Relevant customer-facing experience from other service industries will also be considered.

WHAT A TYPICAL DAY MAY INVOLVE

A normal day can include answering a customer enquiry, confirming a cleaning appointment, updating a service schedule and checking with the operations team about a particular request.

Plans can sometimes change during the day. A customer may need to reschedule, a cleaner may require updated information, or an outstanding request may need to be followed up.

You should therefore be comfortable adapting to changes while keeping customer information and schedules accurate.

Candidates with relevant customer service, scheduling or coordination experience may submit their resume for consideration.

Pay: $2,600.00 - $3,300.00 per month

Benefits:

• Additional leave
• Health insurance

Work Location: In person