BWY WILMAR PTE. LTD. Hiring! Full Time Sales Support Executive (Order Processing) - One North-Tuas in , Earn up to SGD 5,000 - Ricebowl

Key Responsibilities:

• Serve as the first point of contact for Singapore-based customers via email and WhatsApp
• Ensure order accuracy, pricing consistency, and proper documentation
• Handle product inquiries, lead time, pricing, and order-related enquiries
• Handle post-delivery issues such as goods exchange/return requests
• Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request
• Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes
• Process various backend documents to ensure order, picking and delivery accuracy
• Prepare customer quotations based on approved pricing and input from sales/commercial team
• Any other ad-hoc duties as assigned

Requirements:

• Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector.
• Fluency in English (verbal and written) is required.
• Experience with Excel is required
• Experience with ERP Systems (e.g. Alaya, Havi) is a plus
• Experience with Order Management Systems (e.g. Bizmann) is a plus
• Working Hours: Mon- Sat, 5.5-days work week
• Working Location: One North / Tuas

Established in 1987, Bake With Yen continues to provide a wide range of high-quality baking products till this very day. We are known as one of the established providers of quality bakery and confectionery ingredients. With an extensive product range, established reputation, proven technical expertise and a wide network of outlets in Malaysia, we had expanded our businesses to Singapore and you can trust that we will continue to deliver total bakery solutions to enhance our customers’ businesses.