- Singapore Singapore
THAT'S ELECTROPLATING PTE LTD Hiring! Full Time Customer Service Coordinator in , Earn up to SGD 2,500 - Ricebowl
Customer Service Coordinator
THAT'S ELECTROPLATING PTE LTD
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Working Location
Job Description
Responsibilities
Working Hours:
Monday to Friday, 8:00 AM – 5:30 PM
Salary Package:
Basic Salary + Performance Bonus
Role Overview
This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.
Key Responsibilities
Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
Coordinate closely with the production team to track job progress and provide accurate updates to customers
Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
Follow up on production status and provide ETA updates to customers
Prepare quotations for shipments and arrange logistics when required
Maintain clear and timely communication with customers to ensure expectations are aligned
Identify and resolve customer issues proactively, escalating when necessary
Maintain proper documentation and records of customer communications and orders
Requirements
Working experience in customer service, coordination, or administrative roles is preferred
Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)
Comfortable handling emails, basic systems, and administrative tasks
Good communication skills (written and spoken)
Organized, detail-oriented, and able to manage multiple tasks
Able to work in a fast-paced production environment
Able to start work on short notice or immediately preferred
That’s Electroplating is a well-established, Singapore-based specialist in electroplating and surface finishing services. Since 1987, we have built a reputation for precision, quality, and reliability in servicing demanding industries.
We operate under strict quality, environmental, safety, and health standards, holding certifications including ISO 9001:2015, ISO 14001:2015, and bizSafe Level 3. These credentials reflect our commitment not only to technical excellence but to responsible operations.
Monday to Friday, 8:00 AM – 5:30 PM
Salary Package:
Basic Salary + Performance Bonus
Role Overview
This role serves as the key coordination point between customers and the production team. You will manage customer enquiries, process orders, and ensure smooth communication to support on-time delivery and customer satisfaction.
Key Responsibilities
Support Sales Manager in handling customer enquiries, including RFQs (Request for Quotations) and general queries
Coordinate closely with the production team to track job progress and provide accurate updates to customers
Process and manage Purchase Orders (POs), ensuring all details are accurate and properly recorded
Follow up on production status and provide ETA updates to customers
Prepare quotations for shipments and arrange logistics when required
Maintain clear and timely communication with customers to ensure expectations are aligned
Identify and resolve customer issues proactively, escalating when necessary
Maintain proper documentation and records of customer communications and orders
Requirements
Working experience in customer service, coordination, or administrative roles is preferred
Education: Minimum Nitec / Higher Nitec / Diploma (or equivalent practical experience)
Comfortable handling emails, basic systems, and administrative tasks
Good communication skills (written and spoken)
Organized, detail-oriented, and able to manage multiple tasks
Able to work in a fast-paced production environment
Able to start work on short notice or immediately preferred
That’s Electroplating is a well-established, Singapore-based specialist in electroplating and surface finishing services. Since 1987, we have built a reputation for precision, quality, and reliability in servicing demanding industries.
We operate under strict quality, environmental, safety, and health standards, holding certifications including ISO 9001:2015, ISO 14001:2015, and bizSafe Level 3. These credentials reflect our commitment not only to technical excellence but to responsible operations.
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