- Bukit Merah Central Region (Singapore) Singapore
TOP ONE WOOD PRODUCTS MANUFACTURING PTE. LTD. Hiring! Full Time CUSTOMER SERVICE in Central Region (Singapore), Earn up to SGD 6,100 - Ricebowl
CUSTOMER SERVICE
TOP ONE WOOD PRODUCTS MANUFACTURING PTE. LTD.
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Job Description
Responsibilities
customer service job description
outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers
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2
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Key Responsibilities
Answering Inquiries:
Respond to customer questions via phone, email, live chat, or in-person channels.
Resolving Complaints:
Diagnose service issues, empathize with clients, and provide effective solutions or refunds.
Processing Transactions:
Handle product orders, exchanges, returns, and billing adjustments accurately.
Maintaining Records:
Document all customer interactions, complaints, and account updates in the company database.
Escalating Issues:
Forward complex technical problems or unresolved disputes to senior teams or specialized departments. [1, 2, 3, 4, 5, 6]
Required Skills and Qualifications
Communication:
Speak and write clearly to explain product details and de-escalate tense situations.
Problem-Solving:
Think critically to assess customer needs and find fast, policy-compliant resolutions.
Empathy and Patience:
Maintain a calm, positive attitude when dealing with upset or stressed callers.
Technical Proficiency:
Navigate computers, phone systems, and CRM (Customer Relationship Management) software.
Education:
Typically requires a high school diploma or a minimum diploma qualification, plus relevant on-the-job training. [1, 2, 3, 4, 5]
outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers
.
[
1
,
2
]
Key Responsibilities
Answering Inquiries:
Respond to customer questions via phone, email, live chat, or in-person channels.
Resolving Complaints:
Diagnose service issues, empathize with clients, and provide effective solutions or refunds.
Processing Transactions:
Handle product orders, exchanges, returns, and billing adjustments accurately.
Maintaining Records:
Document all customer interactions, complaints, and account updates in the company database.
Escalating Issues:
Forward complex technical problems or unresolved disputes to senior teams or specialized departments. [1, 2, 3, 4, 5, 6]
Required Skills and Qualifications
Communication:
Speak and write clearly to explain product details and de-escalate tense situations.
Problem-Solving:
Think critically to assess customer needs and find fast, policy-compliant resolutions.
Empathy and Patience:
Maintain a calm, positive attitude when dealing with upset or stressed callers.
Technical Proficiency:
Navigate computers, phone systems, and CRM (Customer Relationship Management) software.
Education:
Typically requires a high school diploma or a minimum diploma qualification, plus relevant on-the-job training. [1, 2, 3, 4, 5]
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