DEVOPSLABS PRIVATE LTD. Hiring! Full Time Head of Project Delivery in North-east Region (Singapore), Earn up to SGD 13,500 - Ricebowl

The Head of Project Delivery will be responsible for theend-to-end delivery of technology consulting engagements, customer projects andProfessional Services for the implementation of DevOpsLabs' software productsand solutions.

The role combines project and programme delivery, ProfessionalServices leadership, product implementation, technical solutioning, customerand stakeholder management, delivery governance and team leadership.

The successful candidate will work closely with customers,Product, Engineering, DevOps, QA and Support teams, as well as technology vendors and implementation partners, to ensure projects and product implementations are appropriately scoped, planned and successfully delivered.

The role will also participate in customer discovery, pre-sales and solutioning activities to ensure that proposed solutions, implementation approaches, resource requirements, timelines and delivery commitments are technically feasible and operationally achievable.
Key Responsibilities

1. Project & Programme Delivery

• Lead end-to-end delivery of technology consulting, software implementation, DevOps, DevSecOps, cloud and digital transformation projects.
• Take ownership of projects from initiation and planning through implementation, go-live, transition and closure.
• Establish project scope, objectives, milestones, schedules, resource requirements and delivery plans.
• Manage multiple concurrent customer engagements and ensure alignment with agreed priorities and business outcomes.
• Monitor project progress, dependencies, risks, issues, budgets and resource utilisation.
• Establish appropriate project governance, reporting and escalation mechanisms.
• Ensure projects are delivered in accordance with contractual commitments, quality expectations and agreed timelines.
• Drive timely resolution of delivery challenges, project risks and customer escalations.
• Conduct regular project health reviews and implement corrective actions where required.

2. Professional Services & Product Implementation

• Lead the Professional Services function responsible for implementation and deployment of DevOpsLabs' software products and solutions.
• Own the end-to-end product implementation lifecycle, including discovery, requirements gathering, solution design, implementation planning, configuration, integration, testing, deployment, go-live and transition.
• Work closely with customers to understand business processes, technology environments, governance requirements and integration needs.
• Translate customer requirements into appropriate product configurations, integrations and implementation approaches.
• Develop standard implementation methodologies, deployment frameworks, project templates and reusable Professional Services assets.
• Define implementation scope, timelines, resource requirements, assumptions, dependencies and acceptance criteria.
• Coordinate with DevOpsLabs' Product, Engineering, DevOps, QA and Support teams to ensure successful customer implementations.
• Lead implementation workshops covering product configuration, integration, data requirements, infrastructure, security and deployment architecture.
• Oversee integration of DevOpsLabs products with customer environments, enterprise platforms, cloud services, DevOps toolchains and relevant third-party systems.
• Manage implementations across supported on-premises, cloud and hybrid deployment environments.
• Establish implementation governance and ensure deployments meet agreed functional, technical, security and quality requirements.
• Manage implementation risks, dependencies, scope changes and customer escalations.
• Establish appropriate User Acceptance Testing (UAT), go-live readiness and implementation acceptance processes.
• Coordinate production deployment, cutover and go-live activities.
• Ensure structured transition from Professional Services to customer support and ongoing operations.
• Conduct post-implementation reviews and incorporate lessons learned into future delivery methodologies.

3. Solutioning & Implementation Planning

• Participate in customer discovery and solutioning activities to understand business, technical and operational requirements.
• Work with architects, consultants, engineering teams and technology partners to develop practical, secure and scalable technology solutions.
• Translate proposed solutions into implementation strategies, delivery roadmaps, resource requirements and project plans.
• Develop high-level implementation approaches covering architecture, integrations, deployment, security and operational considerations.
• Review proposed scope, assumptions, dependencies and delivery estimates before customer commitments are finalised.
• Identify implementation and delivery risks during the solutioning stage and recommend mitigation strategies.
• Ensure alignment between proposed solutions, commercial commitments and actual delivery capabilities.
• Provide delivery and implementation inputs for RFPs, RFQs, tenders and customer proposals.

4. Customer & Stakeholder Management

• Act as a senior point of contact for customers throughout the project and implementation lifecycle.
• Build effective relationships with customer management, technology teams and key stakeholders.
• Lead project kick-offs, governance meetings, steering committee meetings and executive-level project reviews.
• Provide clear communication on project progress, risks, dependencies, milestones and key decisions.
• Manage customer expectations and ensure alignment between business requirements and delivery commitments.
• Facilitate collaboration between customers, internal teams, vendors and technology partners.
• Manage delivery escalations and drive issues towards timely resolution.
• Support customer adoption and successful realisation of project and product implementation outcomes.

5. Delivery Governance & Quality

• Define and implement delivery governance frameworks, methodologies, standards and best practices.
• Establish appropriate delivery KPIs and performance indicators.
• Conduct project health checks and governance reviews across the customer portfolio.
• Ensure appropriate project documentation, change control, risk management and reporting practices are followed.
• Establish quality gates across requirements, implementation, testing, UAT, deployment and go-live.
• Drive continuous improvement across project and Professional Services delivery processes.
• Maintain appropriate visibility of project status, resource utilisation, risks and delivery performance for management.
• Ensure lessons learned from customer engagements are incorporated into future delivery practices.

6. Product, Engineering & Delivery Alignment

• Work closely with Product and Engineering teams to communicate customer implementation requirements and delivery feedback.
• Identify requirements requiring product configuration, integration, enhancement or customer-specific development.
• Help establish clear separation between standard product functionality, configuration, integration and customisation.
• Participate in prioritisation discussions where customer delivery requirements have product roadmap implications.
• Coordinate release dependencies between customer implementation timelines and product releases.
• Provide structured customer and implementation feedback to Product Management.
• Ensure customer-specific commitments are understood and appropriately managed across internal teams.
• Support development of implementation-ready product capabilities and documentation.

7. Technology Delivery

Provide delivery leadership for projects involving areas such as:

• DevOps and DevSecOps
• CI/CD and software delivery automation
• Cloud platforms and cloud transformation
• Kubernetes and containerised platforms
• Site Reliability Engineering (SRE)
• Infrastructure and platform automation
• Application modernisation
• Enterprise software implementation
• Systems and platform integration
• Security and technology governance
• Governance, Risk and Compliance (GRC)
• Observability and operational monitoring

Work closely with technical leads and architects to ensure implementation aligns with approved architecture, security requirements and customer expectations.

Maintain sufficient technical understanding to identify dependencies, challenge assumptions and facilitate effective decisions between technical and business stakeholders.

8. Pre-Sales & Commercial Support

• Support pre-sales activities by providing delivery, Professional Services and implementation perspectives for proposed solutions.
• Participate in customer discovery workshops, technical discussions and solution presentations.
• Develop implementation estimates, resource plans, delivery schedules and project assumptions.
• Support preparation and review of Statements of Work (SOWs), project proposals and implementation plans.
• Review proposed scope and commitments to ensure delivery feasibility before contractual agreement.
• Provide Professional Services effort and resource estimates for customer opportunities.
• Identify scope, resource, dependency and delivery risks during the opportunity stage.
• Work with management and commercial teams to align solution scope, pricing assumptions and delivery requirements.
• Support RFP, RFQ and tender responses with project delivery and implementation inputs.

9. Partner & Vendor Management

• Coordinate delivery activities involving OEMs, technology vendors, subcontractors and implementation partners.
• Establish clear responsibilities, deliverables and dependencies between DevOpsLabs, customers and partners.
• Manage partner deliverables and escalate delivery issues where required.
• Facilitate joint customer engagements involving multiple technology and implementation partners.
• Work with technology partners during solutioning and implementation to ensure integrated solutions can be successfully delivered.
• Maintain effective working relationships with strategic delivery and technology partners.

10. Team & Resource Management

• Lead and coordinate cross-functional teams consisting of project managers, consultants, developers, DevOps engineers, QA engineers, cloud engineers and other technical specialists.
• Plan resource requirements across customer projects and Professional Services engagements.
• Balance resources and priorities across concurrent projects and implementations.
• Establish clear ownership, responsibilities and accountability within delivery teams.
• Mentor project and delivery team members and support development of delivery capabilities.
• Work with management to forecast resource and capability requirements based on the project and opportunity pipeline.
• Support recruitment, onboarding and capability development as the delivery organisation expands.
• Build a culture focused on ownership, collaboration, quality and customer outcomes.

11. Professional Services Practice Development

• Establish and continuously improve DevOpsLabs' Professional Services methodologies and operating model.
• Develop reusable implementation templates, deployment frameworks, checklists, documentation and delivery accelerators.
• Standardise implementation and onboarding approaches for DevOpsLabs products.
• Develop implementation documentation, configuration guides, customer runbooks and knowledge-transfer materials.
• Establish customer enablement and knowledge-transfer practices to improve product adoption.
• Track Professional Services utilisation, delivery performance, implementation quality and customer satisfaction.
• Support management in developing Professional Services capacity and capabilities as the customer base expands.
• Identify opportunities to improve implementation efficiency through standardisation and automation.