FASHION GROUP Hiring! Full Time Store Manager - Givenchy Ocean Centre in Kowloon, Hong Kong - Ricebowl

Job responsibilities

Shop management

• Manage the daily operation of the shop and ensure the brand image is maintained
• Assist Retail Manager in driving sales initiatives for sales team to achieve sales objectives
• Establish and maintain the highest standard of shop environment
• Lead and motivate sales team on delivering consistent, professional and responsive customer service
• Ensure sales team working in accordance with company policies and procedures
Lead and monitor safety, health and security rules in shop

• Identify potential sales staff and suggest proper training for staff development
• Provide on-the-job training to new join staff
• Communicate / enforce HR policies to shop level
• Manage and conduct appraisals and performance review with shop staff
• Coach sales staff to meet and exceed the required performance standard
• Prepare monthly roster and arrange manpower to meet up requirement of sales program
Reflect the staff problem to management and handle staff’s grievance

• Prepare variety reports such as merchandising flow, traffic flow and daily sales etc
• Conduct daily briefing on information from office and sales performance review
• Assist sales staff to resolve ad-hoc operations issues
• Resolve escalated customer complaints regarding service and products
• Manage and ensure the visual merchandising guidelines are followed
• Manage and lead a smooth stock taking and stock replenishing
• Manage and lead a smooth merchandising distribution
• Manage and lead a smooth in-shop events support

Ensure good control of petty cash utilization and liaise with Accounts Department for shop expenses