IBAG PREMIUM (M) SDN BHD Hiring! Full Time Customer Service Executive in Federal Territory, Earn up to MYR 2,500 - Ricebowl

• Monitor and respond to all assigned customer messages across relevant platforms within the required timeframe and in accordance with platform guidelines and company SOPs.
• Manage and respond to customer enquiries received via WhatsApp in a timely and professional manner.
• Review and follow up on open customer complaints to ensure proper resolution.
• Process and monitor return and refund requests according to company policies and procedures.
• Respond to pending customer reviews professionally and appropriately.
• Monitor and respond to assigned community messages and customer interactions.
• Follow up on customer orders, including order status, delivery issues, and other related enquiries.
• Maintain accurate and up-to-date records of customer complaints, returns, refunds, and resolutions.
• Identify and escalate urgent, sensitive, or unresolved cases to the relevant team or supervisor when necessary.
• Ensure no customer message, enquiry, or case remains unattended beyond the turnaround time specified in the company SOP.
• Maintain a high standard of customer service by providing accurate, professional, and solution-oriented responses across all communication chann

Pay: Up to RM2,500.00 per month

Benefits:

• Cell phone reimbursement
• Work from home

Work Location: In person