Hero Time Hiring! Full Time Key Account Manager in - Ricebowl

Company Description Hero Time is a vertically integrated board and card game manufacturer in China, working exclusively with game publishers. The company manages production fully in-house, offering transparent pricing, proactive quality control, and predictable lead times. Hero Time focuses on solving manufacturing challenges such as cost surprises, missed deadlines, and inconsistent quality. By protecting product launches for scaling, crowdfunding, and retail-focused publishers, Hero Time enables creators to manufacture with control and confidence. The team is collaborative and growth-oriented, supporting partners from concept to finished product.
Role Description This is a full-time remote role for a Key Account Manager at Hero Time. The Key Account Manager will oversee relationships with strategic board and card game publisher clients, ensuring their manufacturing needs are met with clarity, reliability, and quality. Daily responsibilities include managing key accounts, responding to client inquiries, coordinating production timelines, and aligning internal teams on project requirements. The role involves monitoring order status, anticipating potential issues, and communicating solutions proactively to maintain trust and satisfaction. The Key Account Manager will also support business planning, contribute to forecasts, identify growth opportunities within existing accounts, and gather client feedback to improve processes and services.
Qualifications

• Strong Account Management and Key Accounts skills to develop, maintain, and grow strategic client relationships.
• Solid Analytical Skills to interpret data, forecast demand, and support informed business planning decisions.
• Customer Service expertise to respond promptly, manage expectations, and resolve issues in a professional manner.
• Business Planning capabilities to support pipeline development, revenue growth, and long-term account strategies.
• Excellent written and verbal communication skills, with the ability to explain processes and timelines clearly.
• Experience working remotely and collaborating with international, cross-functional teams.
• Background in manufacturing, gaming, or related industries is an advantage.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.