- Singapore Central Region (Singapore) Singapore
ALPHAEUS PTE. LTD. Hiring! Full Time Junior IT Helpdesk- Service Desk Engineer (Immediate starter) in Central Region (Singapore), Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
Provides off-site support to end-users (from healthcare environment) with good customer satisfaction
Provide first level support to troubleshoot and solve technical problems
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
Prompt response to queries via voicemail / email / fax
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
Coordination for employee user account administration, activation, changes, and terminations
Receive and answer all users' IT service request calls
Requirements:
IT technical support experience or call centre experience is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Provide first level support to troubleshoot and solve technical problems
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems
Prompt response to queries via voicemail / email / fax
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests
Coordination for employee user account administration, activation, changes, and terminations
Receive and answer all users' IT service request calls
Requirements:
IT technical support experience or call centre experience is a plus
Strong communication and customer service skills.
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
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