OTT CREATION MARKETING Hiring! Full Time R - Store GM in Federal Territory, Earn up to MYR 15,000 - Ricebowl

Our client is a well-established Japanese department store and retail group, renowned for its premium shopping experience, quality products, and strong commitment to customer service. With a strong presence in the Malaysian retail market, the company offers a diverse range of luxury, fashion, beauty, lifestyle, and premium products.

Job Details

We are seeking a highly experienced and dynamic Store General Manager to lead and oversee the operations of our luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.

Key Responsibilities

• Store Operations & Compliance: Oversee daily store operations, ensuring smooth and efficient execution while maintaining compliance with company SOPs, policies, and retail standards.
• Sales & KPI Achievement: Drive monthly and annual sales performance, inventory management, and key store KPIs to achieve business targets.
• Financial & Budget Management: Work closely with the Managing Director on annual budgeting, monitor store expenses, analyze budget variances, and implement corrective actions to maximize profitability.
• Customer Experience & Japanese Hospitality: Lead the team in delivering exceptional customer service aligned with Japanese hospitality standards. Handle complex customer matters including complaints, returns, repairs, and after-sales services.
• Team Leadership & Development: Lead, coach, and develop a high-performing retail team. Oversee recruitment, training, performance management, and staff development.
• Luxury Brand Management: Maintain and strengthen the store's premium brand image by ensuring high standards in customer engagement, product presentation, grooming, and overall store experience.
• Inventory & Merchandising: Ensure proper inventory control, stock accuracy, product presentation, and adherence to merchandising standards.
• Business Improvement: Identify opportunities to improve store operations, customer experience, sales performance, and overall business efficiency.
• Working Hours: Be flexible to meet business requirements, including working on weekends, public holidays, and occasional extended hours.

Requirements:

-Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.

-Experience: Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.Proven track record in managing luxury brands in an international retail environment.

-Leadership & Soft Skills: Strong leadership skills with a professional and presentable image. Excellent interpersonal and communication skills, capable of working effectively across all levels of staff. Ability to work under pressure, manage multiple priorities, and meet deadlines.
-Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +************* 138

Kindly note that only shortlisted candidates will be notified.

Pay: RM13,000.00 - RM15,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Store/ Retail Manager : 8 years (Preferred)

Work Location: In person