Phonics Lab Hiring! Full Time Reception - Administrative Officer in Sha Tin District, Hong Kong, Earn up to HKD 25,000 - Ricebowl

Education / Customer Service & Administration

Job Description

We are looking for a reliable, friendly, and organized Reception & Administrative Officer to manage our front desk operations and support daily administrative tasks. As the first point of contact for parents and students, you will play a key role in delivering excellent service and ensuring smooth daily operations.

Key Responsibilities

• Welcome parents, students, and visitors at the front reception desk with a warm and professional attitude.
• Handle phone calls, WhatsApp messages, walk-in inquiries, and student enrollment/class scheduling.
• Manage fee collection, tuition invoicing, basic bookkeeping, and class attendance logging.
• Maintain clean and organized reception and classroom areas.
• Assist teaching staff with class preparations, distribution of course materials, and administrative logistics.
• Order office and classroom supplies to ensure adequate inventory.

Requirements

• DSE / Diploma or above; prior experience in front desk, customer service, or administrative roles is preferred.
• Good command of spoken Cantonese and basic/conversational English; Mandarin is a plus.
• Proficient in MS Office (Word, Excel) and messaging platforms (WhatsApp Business).
• Strong communication, multitasking, and interpersonal skills.
• Patient, organized, attentive to detail, and enjoys interacting with young children and parents.
• Immediate availability or short notice period is highly preferred.

Benefits & Offer

• Competitive monthly salary / hourly wage based on experience.
• Performance-based bonus and statutory holiday benefits.
• On-the-job training provided in a friendly and supportive team environment.

How to Apply

Interested candidates please submit your resume, along with your expected salary and available start date. Shortlisted candidates will be contacted for an interview.

Pay: Up to $25,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Medical Insurance
• Paid sick time
• Professional development

Work Location: In person