Job Responsibilities
- Perform asset management for infrastructure and computing devices.
- Provide technical support for computing devices, including troubleshooting, patching, configuration, testing and maintenance of supported hardware and software.
- Work closely with third-party vendors to coordinate technical support and resolve device-related issues.
- Provide training, coaching and guidance to users on the proper use of computing devices.
- Ensure all assigned tasks are completed within the required timeline and to the satisfaction of users.
- Support Helpdesk duties and assist users with day-to-day technical enquiries when required.
Job Requirements
- Minimum Higher Nitec in IT or an IT-related qualification / Diploma in IT.
- Fresh candidates with relevant IT certifications may be considered, provided they are proficient in Microsoft Word, Excel and Outlook.
- 1–2 years of experience in a similar technical support role is preferred.
- Hands-on experience supporting and troubleshooting computing devices.
- Experience supporting platforms such as Windows, iOS and Android.
- Good communication and interpersonal skills.
- Able to work independently with minimal supervision.
- Proactive, self-motivated and willing to take initiative.
- Able to multitask and manage multiple tasks effectively.
- Good problem-solving skills.
- Strong customer service mindset and able to provide professional support to users.
* Ability to work without supervision
* Good communication skills
* Pro-activeness and Initiative
* Ability to multitask
* Good at problem solving
* Customer service
Pay: $2,400.00 - $2,600.00 per month
Education:
- Local Polytechnic Diploma (Preferred)
Experience:
- Supporting Computing Device: 1 year (Required)
Work Location: In person