Planet Mentari Hiring! Full Time Reservation Executive in Federal Territory, Earn up to MYR 2,800 - Ricebowl

Key responsibilities

• Handle guest inquiries regarding room availability, rates, and special offers through various communication channels (phone, email, online booking platforms)
• Input and manage individual and group reservations within the hotel's PMS (e.g., Opera, e soft software or other relevant systems)
• Confirm, modify, or cancel reservations based on guest requests and hotel availability
• Ensure that guest information, such as room preferences, payment details, and special requests, is accurately captured in the PMS
• Monitor room availability and ensure maximum occupancy by managing overbooking strategies or adjusting reservations as needed
• Collaborate with the revenue management team to adjust room rates based on demand, ensuring the best revenue outcomes
• Suggest upgrades or alternative room types to guests to optimize revenue and guest satisfaction
• Offer solutions to guest issues related to reservations, such as changes in dates, room types, or special requests, ensuring a positive experience
• Coordinate with the front desk, housekeeping, and other departments to ensure that guest requests are fulfilled
• Run daily and weekly reports from the PMS to check booking trends, cancellation rates, and revenue performance.

Requirement

• Good command of English
• Pleasing personality
• Well verse with property management system system.
• Well verse with reservation direct booking engine.
• Well verse with online travel agent.
• Guest oriented and service minded
• Good communication skill
• 2 years’ experience in a similar position in a quality operation.

Pay: RM2,000.00 - RM2,800.00 per month

Benefits:

• Free parking
• Gym membership
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave

Work Location: In person