AT VACATION SDN BHD Hiring! Full Time SENIOR RESERVATION EXECUTIVE in Federal Territory, Earn up to MYR 4,500 - Ricebowl

We are looking for an experienced and responsible Senior Reservation Executive to manage daily reservations across our portfolio of homestay and short-term rental properties.

The successful candidate will be responsible for handling bookings from multiple OTA platforms, managing room/unit availability, monitoring occupancy and rates, coordinating with guests and internal operations teams, and ensuring reservations are processed accurately and efficiently.

This position requires someone who is detail-oriented, responsive, able to multitask, and comfortable working in a fast-paced hospitality and property management environment.

Key Responsibilities

1. Reservation Management

• Manage daily reservations, amendments, cancellations and booking enquiries.
• Monitor bookings across OTA platforms such as Airbnb, , Agoda, and other sales channels.
• Ensure booking details, guest information, rates, dates and unit allocation are entered accurately.
• Monitor room/unit availability and prevent overbooking or duplicated reservations.
• Handle direct bookings and coordinate payment confirmation where required.
• Follow up on pending, incomplete or problematic reservations.

2. OTA & System Management

• Maintain accurate rates, availability and inventory across OTA platforms and reservation/channel management systems.
• Monitor OTA extranet notifications, booking issues and reservation changes.
• Ensure property information, room types, promotions and availability are updated correctly.
• Coordinate with management on rate adjustments, promotions and occupancy strategies.
• Identify system, inventory or synchronization issues and escalate them promptly.

3. Occupancy & Revenue Monitoring

• Monitor daily and upcoming occupancy levels across all managed properties.
• Assist management in adjusting room rates according to demand, seasonality, weekends, public holidays and market conditions.
• Identify low-occupancy periods and recommend suitable promotions or pricing adjustments.
• Monitor booking trends, cancellations, average room rates and reservation performance.
• Prepare reservation and occupancy reports for management.

4. Guest & Internal Coordination

• Respond professionally and promptly to reservation-related guest enquiries.
• Coordinate with Customer Service, Front Office, Housekeeping and Maintenance teams regarding arrivals, departures, unit readiness and special guest requests.
• Ensure check-in information and important booking details are communicated to the relevant teams.
• Handle reservation-related complaints and resolve issues before escalating to management when necessary.
• Coordinate alternative unit arrangements when operational issues affect a confirmed booking.

5. Team Supervision & Quality Control

• Guide and support junior Reservation Executives where required.
• Check reservation accuracy and ensure the team follows company SOPs.
• Assist in training new reservation team members.
• Monitor outstanding reservation matters and ensure proper follow-up.
• Support management in improving reservation workflows and operational efficiency.

Requirements

• Minimum 2–3 years of experience in reservations, hospitality, hotel operations, homestay, serviced apartments or short-term rental management.
• Previous experience handling Airbnb, , Agoda, or similar OTA platforms is strongly preferred.
• Experience with channel managers, PMS or reservation management systems will be an advantage.
• Good knowledge of reservation procedures, room inventory, occupancy and pricing.
• Strong communication and problem-solving skills.
• Able to handle a high volume of bookings and multiple properties simultaneously.
• Detail-oriented with good numerical and administrative skills.
• Able to work independently and as part of a team.
• Comfortable working in a fast-paced environment.
• Good command of English and Bahasa Malaysia.
• Ability to communicate in Mandarin will be an added advantage.
• Willing to work on weekends and public holidays according to roster, where required.

Preferred Skills

• OTA / Channel Management
• Reservation Management
• Revenue & Occupancy Monitoring
• Airbnb / / Agoda /
• Customer Service
• Hospitality Operations
• Problem Solving
• Microsoft Excel / Google Sheets
• Reporting & Data Analysis
• Team Coordination & Supervision

Salary & Career Growth

Salary Range: RM2,500 – RM4,500 per month

Salary will be determined based on relevant experience, OTA knowledge, reservation management skills and ability to manage multiple properties.

Suitable candidates may have opportunities to progress to Reservation Team Lead / Assistant Reservation Manager / Reservation Manager as the company expands.

For your company, I would emphasize OTA management + occupancy/revenue monitoring + handling a large number of units. This makes it clearly a Senior role rather than a normal reservation/customer-service executive.

Pay: RM2,500.00 - RM4,500.00 per month

Benefits:

• Maternity leave

Work Location: In person