I-City Hiring! Full Time Hotel Manager in Selangor - Ricebowl

Location: i-City, Shah Alam

Employment Type: Full-Time

We are seeking an experienced, dynamic, and commercially driven Hotel Manager to lead the operations and continued development of a landmark hotel in the vibrant heart of i-City, Shah Alam.

The hotel is currently in operation and undergoing progressive expansion, with ongoing renovation works and additional guest rooms and facilities being released in phases.

The property is benchmarked against five-star hospitality standards, with the ambition to achieve the required service, operational, facility, and guest experience standards as the hotel continues to develop.

This role requires a strong, hands-on hotel leader who can manage existing operations while driving the hotel towards a five-star level of service and operational excellence.

Key Responsibilities
Hotel Operations & Service Excellence

• Oversee daily hotel operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, Security, and other operational functions.
• Drive hotel operations and service delivery towards five-star hospitality standards.
• Ensure consistent service quality and guest experience while renovation and expansion activities are ongoing.
• Monitor guest feedback, service recovery, operational issues, and departmental performance.
• Develop, implement, and continuously improve SOPs, workflows, service standards, and operational controls.
• Conduct regular operational inspections to identify service and facility gaps and implement corrective action plans.

Hotel Expansion & Operational Readiness

• Coordinate the operational readiness of newly completed guest rooms, facilities, and hotel areas before they are released for operations.
• Work closely with project teams, contractors, consultants, vendors, and relevant stakeholders during renovation, testing, and handover.
• Conduct inspections, snagging follow-ups, testing, and readiness assessments for newly completed areas.
• Ensure new rooms and facilities are properly integrated into hotel operations, including manpower, housekeeping, maintenance, security, systems, and guest services.
• Minimise disruption to existing guests during renovation and expansion works.

Commercial & Financial Performance

• Take ownership of the hotel's overall operational and commercial performance.
• Manage budgets, operating costs, forecasts, and profitability targets.
• Monitor key hotel performance indicators including Occupancy, ADR, RevPAR, revenue, operating expenses, and guest satisfaction.
• Work closely with Sales, Revenue Management, Reservations, Marketing, and Distribution teams to maximise room revenue and overall hotel performance.
• Develop strategies to optimise newly released room inventory and increase market penetration.
• Identify opportunities to grow revenue, improve productivity, and strengthen profitability.

Leadership & Team Development

• Lead, coach, and develop Heads of Functions and hotel operational teams.
• Build a service culture aligned with five-star hospitality expectations.
• Establish clear KPIs, performance expectations, and accountability across hotel functions.
• Ensure manpower planning is aligned with the progressive opening of additional rooms and facilities.
• Identify training and service gaps and implement improvement programmes.
• Develop a high-performing team focused on guest experience, productivity, teamwork, and continuous improvement.

Job Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, Hotel Management, or a related field is preferred.
• Proven leadership experience in hotel operations, preferably as a Hotel Manager, Operations Manager, Executive Assistant Manager, or similar senior hotel leadership role.
• Experience working in four- or five-star hotels, particularly properties with strong international service standards, is highly preferred.
• Experience in hotel opening, expansion, renovation, refurbishment, or phased room opening will be an added advantage.
• Strong operational exposure across Front Office, Housekeeping, F&B, Kitchen, Maintenance, and Security.
• Strong experience or exposure in Sales, Revenue Management, and Reservations.
• Good understanding of Occupancy, ADR, RevPAR, forecasting, pricing, distribution, and revenue optimisation.
• Strong financial acumen with experience in budgeting, forecasting, cost management, and profitability improvement.
• Strong leadership, analytical, decision-making, and problem-solving skills.
• Familiarity with hotel management systems such as Opera PMS will be an added advantage.
• Excellent communication and stakeholder management skills.
• Willing to work flexible hours, including weekends and public holidays, when operationally required.

Join Us

This is an exciting opportunity to lead an operating hotel through its next stage of growth, expansion, and service enhancement.

You will play a key role in strengthening current operations, progressively bringing new rooms and facilities into service, and driving the property towards five-star hospitality standards.

If you are a commercially minded, hands-on hotel leader who is passionate about building strong teams, improving guest experiences, and elevating hotel standards, we would like to hear from you.

Please send us your detailed resume, including your qualifications, relevant experience, and expected salary.

Only shortlisted candidates will be contacted.