jobs in International Finance Centre Management Co Ltd

International Finance Centre Management Co Ltd Hiring! Full Time Assistant Customer Service Manager - Senior Customer Service Supervisor in Hong Kong - Ricebowl

Assistant Customer Service Manager - Senior Customer Service Supervisor

International Finance Centre Management Co Ltd

Undisclosed

Full Time

Hong Kong

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Working Location

  • Hong Kong Hong Kong Hong Kong

Job Description

Responsibilities

Assistant Customer Service Manager / Senior Customer Service Supervisor

Monitor the overall Concierge and VIP lounge operations;

Monitor and evaluate team performance and implement improvement plans and training to enhance service standards;

Proven track record of managing VIP shoppers and delivering premium customer service;

Handle enquiries and complaints.

Requirements:

Bachelor's Degree in Hotel Management / Property Management or related discipline;

12 years in Customer Service / Shopping Mall / Premium Commercial Properties / Front Office with a minimum of 3 to 5 years in supervisory level;

Excellent communication and interpersonal skill, fluent in English, Cantonese, and Mandarin;

Shift duty is required.

We offer attractive remuneration package includes:

  • double pay
  • discretionary bonus
  • meal reimbursement
  • incentive allowance
  • education subsidy
  • medical
  • comprehensive leave
  • retirement plan

International Finance Centre Management Co., Ltd, Central, Hong Kong.

(Personal data collected will be used for recruitment purpose only)

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