Panda Eyes Hiring! Full Time E-Commerce Executive in Federal Territory - Ricebowl

Job Summary:

This role will be assigned to either E-commerce Platform Operations or Creator Operations, depending on the candidate’s preference, experience, strengths and business needs. You will be involved in platform operations, seller/platform/creator liaison, campaign execution, reporting and cross-functional coordination to drive overall e-commerce growth.

Key Responsibilities

• Manage daily operations of Shopee store.
• Ensure product listings, pricing, stock availability, campaign mechanics and store information are updated accurately.
• Coordinate product uploads, product descriptions, images, SKU setup and promotion settings.
• Support planning and execution of platform campaigns, promotions, vouchers, bundles and flash deals.
• Monitor store performance including traffic, product clicks, conversion rate, orders, GMV and customer behavior.
• Support in-channel paid advertising tools on Shopee stores, and summaries learnings to improve sales performance.
• Coordinate with warehouse and fulfillment teams to ensure orders are processed, packed and shipped on time.
• Monitor order status, cancellations, returns, refunds and delivery issues.
• Ensure inventory data is accurate across platforms and internal systems.

Job requirements:

• Minimum Certificate / Diploma in Business, Marketing, E-commerce or related field.
• 1–3 years of experience in e-commerce operations, marketplace management or online retail is preferred.
• Familiar with TikTok Shop, Shopee, Lazada or other marketplace seller centres.
• Basic understanding of product listing, campaign setup, order processing, inventory coordination and customer service flow.
• Good analytical skills with proficiency in Microsoft Excel and the ability to read basic platform data such as traffic, conversion, orders and GMV.
• Detail-oriented, organised and able to manage multiple tasks and deadlines.
• Strong communication skills and able to coordinate with internal teams, platforms and external partners.
• Able to work in a fast-paced e-commerce environment and willing to commit to Mega/Big campaigns.
• Good command of Bahasa Malaysia and English; Mandarin is a plus.
• Immediate joiners preferred.

Work Location: In person