We are looking for a responsible and hands-on Food Services Store Manager to oversee the daily operations of our F&B outlet. The successful candidate will lead the outlet team, maintain high standards of food quality, service and cleanliness, and ensure smooth and efficient operations.
Key Responsibilities
Oversee daily outlet operations and ensure smooth service.
Lead, supervise and motivate service crew; manage staffing and schedules.
Train staff on operational procedures, SOPs and service standards.
Maintain food quality, presentation, hygiene, cleanliness and safety standards.
Ensure compliance with company SOPs and regulatory requirements.
Handle customer feedback and resolve service issues professionally.
Monitor inventory, ordering, replenishment and food wastage.
Control operating expenses and manpower costs.
Monitor daily sales and achieve outlet performance targets.
Ensure accurate cash handling, POS and closing procedures.
Conduct equipment and facility checks; report maintenance issues promptly.
Liaise with management and relevant departments on operational matters.
Provide updates on outlet performance, staffing and operational issues.
Perform other operational duties as assigned by management.
Requirements
Minimum 2 years’ relevant F&B experience, preferably in a supervisory or managerial role.
Strong leadership, people-management and communication skills.
Customer-focused, hands-on and able to thrive in a fast-paced environment.
Able to independently manage staff, operational issues and customer situations.
Good knowledge of food hygiene and workplace safety.
Basic knowledge of inventory, cost control and outlet sales management.
Willing to work shifts, weekends and public holidays as required.
Food Safety Course certification is an advantage.