Executive Compass Hiring! Full Time Customer Service Executive in Pulau Pinang, Earn up to MYR 6,000 - Ricebowl

Principles Responsibilities

1. Responsible for overall Customer Service functions. Receive customer or sales representative inquiries regarding the company’s products and/or services.

2. Review inquiry and research to obtain necessary information from policies, procedures, and other documentation. Coordinate problem resolution with appropriate department(s).

3. Inform customer of response and/or problem resolution. Train and provide guidance to the team on standard processes and protocols.

Scope of duties

1. Act as internal sales support.

2. Communicate effectively with customers and sales representatives using phone, voice mail, email, and other tools to fully understand customer’s application(s).

3. Assist in product selection, sizing, configuration, and pricing of products to fit customer’s application(s).

4. Support the quote and order placement process to ensure accurate information is provided to the customer and/or order entry timely.

5. Maintain product-specific database.

6. Assist customers and Sales Representatives with any complaint, using the formal customer complaint process when appropriate.

7. Keep current with technological and competitive developments and customer portal sites.

8. Participate in cross-functional, Company continuous improvement initiatives to improve customer satisfaction.

9. Participate in root cause analysis when order discrepancies take place.

10. Other duties as assigned.

Allowances

1. Meal allowances

2. Transport allowances

3. Phone allowances

4. Bridge/Toll allowances if applicable

Other Benefits

1. Flexible working hour, provided fulfil 8 hours/day

Requirement

1. Bachelor's degree in any related field.

2. 3-5 years' experience will be a great match, but can consider higher experience if salary within range

3. Experienced working in a fast-paced environment.

4. Experienced working in US based MNC is added advantage

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Logistics Customer Services: 3 years (Preferred)
• working in manufacturing company: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: On the road