- Geylang Southeast (Singapore) Singapore
ARISTON SERVICES PTE. LTD. Hiring! Full Time L1 Production Support in Southeast (Singapore), Earn up to SGD 3,500 - Ricebowl
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Job Description
Responsibilities
Provide 24x7 support on Core Banking applications.
To coordinate and support infrastructure maintenance activities
To manage implementations of new application releases; adhering to the best practices of the release management process.
To work with various partners such as Peer Application Teams, Infrastructure, Vendors,
Security and Change teams, to provide seamless support for the business.
Managing Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
To enhance existing support process to maintain/improve service level & quality.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT production support, preferably in banking or financial services.
Basic understanding of core banking and banking operations is highly desirable. Prior experience with Sunline Core Banking would be a strong case for candidates.
Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch ang Graphana.
Good problem-solving skills and ability to work under pressure in a fast-paced environment.
Strong communication skills with the ability to liaise effectively across teams.
Knowledge incident management processes is a plus.
Shift Timing
Morning shift 6am to 3pm
General shift 9am to 6pm.
Afternoon shift 2pm to 11pm
Night shift 10pm to 7am.
Need to support including night shift, weekends and public holidays
We are proud of being IT Partners of choice of several medium and large
global organizations. Since our inception in 2014, we have grown by
addressing the evolving needs of our customers and contributing our best
towards their growth and success. We are a rapidly growing provider of IT
Solutions and Services offering a wide range of expertise to meet our
customers growing needs. We are focused on providing services around
Enterprise Solutions and Custom solutions.
To coordinate and support infrastructure maintenance activities
To manage implementations of new application releases; adhering to the best practices of the release management process.
To work with various partners such as Peer Application Teams, Infrastructure, Vendors,
Security and Change teams, to provide seamless support for the business.
Managing Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
To enhance existing support process to maintain/improve service level & quality.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
1-3 years of experience in IT production support, preferably in banking or financial services.
Basic understanding of core banking and banking operations is highly desirable. Prior experience with Sunline Core Banking would be a strong case for candidates.
Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch ang Graphana.
Good problem-solving skills and ability to work under pressure in a fast-paced environment.
Strong communication skills with the ability to liaise effectively across teams.
Knowledge incident management processes is a plus.
Shift Timing
Morning shift 6am to 3pm
General shift 9am to 6pm.
Afternoon shift 2pm to 11pm
Night shift 10pm to 7am.
Need to support including night shift, weekends and public holidays
We are proud of being IT Partners of choice of several medium and large
global organizations. Since our inception in 2014, we have grown by
addressing the evolving needs of our customers and contributing our best
towards their growth and success. We are a rapidly growing provider of IT
Solutions and Services offering a wide range of expertise to meet our
customers growing needs. We are focused on providing services around
Enterprise Solutions and Custom solutions.
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