- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Acme Employment Agency Hiring! Full Time Supervisor in Central Region (Singapore), Earn up to SGD 6,000 - Ricebowl
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Job Description
Responsibilities
We are looking for a responsible and customer-focused Clinic / TCM Retail Supervisor to oversee daily operations of the clinic and retail section. The role involves supervising staff, ensuring smooth clinic operations, maintaining excellent customer service, and supporting sales of TCM products and wellness services.
Key Responsibilities
1. Clinic & Retail Operations
Supervise daily operations of the clinic and retail counter
Ensure smooth patient registration, appointment scheduling, and payment processes
Monitor outlet cleanliness, hygiene, and overall presentation
Ensure proper stock display and replenishment of TCM products and retail items
2. Team Supervision
Lead and supervise clinic assistants, retail staff, and reception team
Train staff on SOPs, customer service, and product knowledge
Prepare work schedules and manage staff attendance
Monitor staff performance and discipline
3. Customer Service
Handle customer inquiries, feedback, and complaints professionally
Assist customers with product recommendations and wellness packages
Ensure a positive customer experience and encourage repeat visits
4. Sales & Retail Support
Support sales of TCM products, supplements, and wellness packages
Monitor retail sales performance and achieve outlet sales targets
Implement promotional activities and upselling strategies
5. Inventory & Administration
Monitor inventory levels and coordinate stock ordering
Ensure proper handling and storage of TCM products and herbs
Prepare daily sales reports and operational updates
Maintain accurate records and documentation
6. Compliance & Standards
Ensure compliance with clinic SOPs, hygiene, and regulatory requirements
Maintain confidentiality of patient/customer information
Ensure workplace safety and operational standards are followed
Requirements
Experience in clinic operations, retail supervision, or TCM/wellness industry preferred
Strong leadership and customer service skills
Basic knowledge of TCM products or wellness industry is an advantage
Good communication and interpersonal skills
Organized, responsible, and able to multitask
Able to work shifts, weekends, and public holidays when required
Key Responsibilities
1. Clinic & Retail Operations
Supervise daily operations of the clinic and retail counter
Ensure smooth patient registration, appointment scheduling, and payment processes
Monitor outlet cleanliness, hygiene, and overall presentation
Ensure proper stock display and replenishment of TCM products and retail items
2. Team Supervision
Lead and supervise clinic assistants, retail staff, and reception team
Train staff on SOPs, customer service, and product knowledge
Prepare work schedules and manage staff attendance
Monitor staff performance and discipline
3. Customer Service
Handle customer inquiries, feedback, and complaints professionally
Assist customers with product recommendations and wellness packages
Ensure a positive customer experience and encourage repeat visits
4. Sales & Retail Support
Support sales of TCM products, supplements, and wellness packages
Monitor retail sales performance and achieve outlet sales targets
Implement promotional activities and upselling strategies
5. Inventory & Administration
Monitor inventory levels and coordinate stock ordering
Ensure proper handling and storage of TCM products and herbs
Prepare daily sales reports and operational updates
Maintain accurate records and documentation
6. Compliance & Standards
Ensure compliance with clinic SOPs, hygiene, and regulatory requirements
Maintain confidentiality of patient/customer information
Ensure workplace safety and operational standards are followed
Requirements
Experience in clinic operations, retail supervision, or TCM/wellness industry preferred
Strong leadership and customer service skills
Basic knowledge of TCM products or wellness industry is an advantage
Good communication and interpersonal skills
Organized, responsible, and able to multitask
Able to work shifts, weekends, and public holidays when required
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