- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Whale Cloud Technology Co. Hiring! Full Time Junior Operations Support Engineer in Central Region (Singapore), Earn up to SGD 4,580 - Ricebowl
Junior Operations Support Engineer
Whale Cloud Technology Co.
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Job Description
Responsibilities
Company Overview
WHALE CLOUD SINGAPORE PTE. LTD.
Job Summary
Contribute to telecommunication software project delivery by providing technical support, system configuration, testing, and integration. Collaborate with partners and manage customer support to ensure smooth operations and system upgrades.
Responsibilities
Deliver telecommunication software projects by executing assigned tasks and collaborating with project teams
Configure systems and manage business operations to support software functionality and upgrades
Provide Level 2 and Level 3 technical support to new and existing customers, resolving complex issues efficiently
Prepare test cases and execute testing across all project phases to ensure software quality and reliability
Coordinate with external partners and vendors to facilitate system integration and troubleshoot technical problems
Manage additional tasks assigned by the Project Manager to support project success
Apply strong analytical and problem-solving skills to diagnose and resolve technical challenges
Demonstrate a positive customer service mindset to enhance client satisfaction
Work independently and collaboratively as a motivated team player
Required competencies and certifications
Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or related disciplines
Proficiency in at least one of the following technologies: databases (MySQL, PL/SQL), Linux, Python, or Shell scripting
Preferred competencies and qualifications
Prior experience in telecommunication BSS projects
Mandarin speaking and reading ability (preferred for communication with certain stakeholders)
WHALE CLOUD SINGAPORE PTE. LTD.
WHALE CLOUD SINGAPORE PTE. LTD.
Job Summary
Contribute to telecommunication software project delivery by providing technical support, system configuration, testing, and integration. Collaborate with partners and manage customer support to ensure smooth operations and system upgrades.
Responsibilities
Deliver telecommunication software projects by executing assigned tasks and collaborating with project teams
Configure systems and manage business operations to support software functionality and upgrades
Provide Level 2 and Level 3 technical support to new and existing customers, resolving complex issues efficiently
Prepare test cases and execute testing across all project phases to ensure software quality and reliability
Coordinate with external partners and vendors to facilitate system integration and troubleshoot technical problems
Manage additional tasks assigned by the Project Manager to support project success
Apply strong analytical and problem-solving skills to diagnose and resolve technical challenges
Demonstrate a positive customer service mindset to enhance client satisfaction
Work independently and collaboratively as a motivated team player
Required competencies and certifications
Bachelor’s Degree in Information Technology, Computer Science, Electrical/Electronic Engineering, or related disciplines
Proficiency in at least one of the following technologies: databases (MySQL, PL/SQL), Linux, Python, or Shell scripting
Preferred competencies and qualifications
Prior experience in telecommunication BSS projects
Mandarin speaking and reading ability (preferred for communication with certain stakeholders)
WHALE CLOUD SINGAPORE PTE. LTD.
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