- North Bridge Road Downtown Core Central Region (Singapore) Singapore
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Hiring! Full Time Front Desk Supervisor in Central Region (Singapore), Earn up to SGD 2,800 - Ricebowl
Front Desk Supervisor
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
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Job Description
Responsibilities
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested.
JW Marriott Hotel Singapore South Beach
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 75 properties in gateway cities and distinctive locations around the world. These elegant hotels cater to sophisticated, self-assured travellers seeking The JW Treatment - the brand’s philosophy that true luxury is created by people who are passionate about what they do. JW Marriott hotels offer crafted experiences that bring to life the brand’s commitment to highly choreographed, anticipatory service and modern residential design, allowing guests to pursue their passions and leave even more fulfilled than when they arrived.
A design-led landmark in the heart of Singapore’s art and culture district, JW Marriott Singapore South Beach is a 634-room luxury hotel featuring nine food and beverage outlets, one grand ballroom, 17 meeting rooms and venues, as well as the signature Spa by JW. Our associates deliver warm, authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Perform other reasonable job duties as requested.
JW Marriott Hotel Singapore South Beach
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 75 properties in gateway cities and distinctive locations around the world. These elegant hotels cater to sophisticated, self-assured travellers seeking The JW Treatment - the brand’s philosophy that true luxury is created by people who are passionate about what they do. JW Marriott hotels offer crafted experiences that bring to life the brand’s commitment to highly choreographed, anticipatory service and modern residential design, allowing guests to pursue their passions and leave even more fulfilled than when they arrived.
A design-led landmark in the heart of Singapore’s art and culture district, JW Marriott Singapore South Beach is a 634-room luxury hotel featuring nine food and beverage outlets, one grand ballroom, 17 meeting rooms and venues, as well as the signature Spa by JW. Our associates deliver warm, authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
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