Company Overview
We operate a supermarket located in a dormitory, primarily serving migrant workers with diverse needs.
Job Summary
Manage daily retail outlet operations to ensure efficient service, stock management, and customer satisfaction in a multicultural dormitory environment.
Responsibilities
Lead daily operations of the retail outlet to maintain smooth and efficient functioning aligned with company standards
Monitor outlet performance metrics to identify and implement improvements for operational excellence
Develop, document, and enforce operational procedures, SOPs, and service standards to enhance consistency and quality
Manage stock replenishment and distribution processes to maintain optimal inventory levels and reduce shortages, wastage, and overstocking
Analyze customer demand patterns, especially catering to the diverse needs of migrant workers from multiple countries
Deliver respectful and courteous customer service to foster positive customer interactions and satisfaction
We are running a supermarket.