Wedrink Enterprise Management(Malaysia)Sdn.Bhd Hiring! Full Time Technical Support - After-Sales Service Executive in WP Kuala Lumpur - Ricebowl

Job Responsibilities:

• Handle technical issues and troubleshooting related to company machines and equipment.

• Coordinate with China-based manufacturers/suppliers regarding machine issues, repairs, spare parts and technical solutions.

• Provide technical support and after-sales service to our outlets.

• Conduct on-site inspection, troubleshooting and basic repair/maintenance when machines break down at outlets.

• Follow up with suppliers and relevant departments to ensure machine issues are resolved promptly.

• Maintain proper records of machine breakdowns, repairs and maintenance.

• Travel to outlets or other locations when required for technical support.

• Perform other technical and operational duties as assigned.

Requirements:

• Experience in technical support, after-sales service, machinery maintenance, electrical/mechanical or related fields is preferred.

• Able to communicate with China suppliers/manufacturers; Mandarin speaking is preferred.

• Willing to travel occasionally and visit outlets when required.

• Responsible, hands-on, and able to work independently.

• Fresh graduates with relevant technical knowledge/experience are welcome to apply.