Mindpec Solutions Hiring! Full Time Store Manager (Retail) in Federal Territory, Earn up to MYR 5,000 - Ricebowl

About the Role

We are looking for an experienced and commercially driven Senior Store Manager to lead overall store performance, develop high-performing teams, and deliver an exceptional customer experience. This role combines strategic business leadership with hands-on operational management, requiring strong commercial acumen, people leadership, and the ability to make data-driven decisions in a fast-paced retail environment.

Key Responsibilities

1. Drive Business Performance & Commercial Strategy

• Take full ownership of the store’s commercial performance, profitability, and long-term growth.
• Analyse market trends, customer behaviour, and local market opportunities to develop effective business strategies.
• Set and monitor annual sales targets, budgets, KPIs, and commercial objectives.
• Make informed decisions on product assortment, pricing, merchandising, and store layout to maximise sales and customer engagement.
• Identify new business opportunities and implement initiatives to drive sustainable store growth.

2. Lead, Coach & Develop High-Performing Teams

• Recruit, onboard, coach, and develop a strong team aligned with the company’s values and business objectives.
• Provide hands-on coaching and regular feedback to improve individual and team performance.
• Establish individual development plans and support employees in building their leadership and commercial capabilities.
• Empower team members to take ownership of their respective departments or areas of responsibility.
• Build a positive, collaborative, and performance-driven store culture.

3. Deliver an Exceptional Customer Experience

• Ensure customers receive a consistently high-quality and personalised shopping experience.
• Lead the team in providing knowledgeable, engaging, and sport-oriented product advice.
• Plan and optimise staff schedules to ensure sufficient expertise and service coverage during peak trading periods.
• Monitor customer feedback and implement improvements to enhance satisfaction, engagement, and loyalty.
• Champion a customer-first culture across the entire store.

4. Optimise Store Layout, Merchandising & Inventory

• Oversee store layout and merchandising to ensure an attractive, intuitive, and commercially effective shopping environment.
• Analyse sales and customer data to optimise product placement, assortment, and stock availability.
• Maintain high standards of inventory accuracy and ensure effective stock management.
• Leverage automated systems and digital tools to monitor inventory levels and minimise stock discrepancies.
• Ensure products are readily available and the store consistently meets customer demand.

5. Ensure Operational Excellence, Safety & Compliance

• Take overall responsibility for the smooth and efficient day-to-day operation of the store.
• Ensure compliance with company policies, safety standards, security procedures, and operational guidelines.
• Implement effective measures to minimise stock loss, shrinkage, and operational risks.
• Monitor store standards, equipment, facilities, and overall workplace safety.
• Act as the Duty Manager when scheduled, taking full responsibility for the entire store and ensuring smooth operations across all departments.
• Respond effectively to operational issues and make timely decisions to maintain business continuity and customer satisfaction.

Key Requirements

• Diploma or Degree in Business, Retail Management, Sports Management, or a related discipline.
• Minimum 5–8 years of retail management experience, with proven experience leading a large team or store.
• Strong commercial and business acumen with a track record of achieving sales and operational targets.
• Strong leadership, coaching, and people development capabilities.
• Excellent analytical, problem-solving, and decision-making skills.
• Customer-centric mindset with strong communication and interpersonal skills.
• Comfortable working in a fast-paced, dynamic, and performance-driven retail environment.
• Willing to work retail hours, weekends, and public holidays when required.
• Passion for sports, active lifestyle, or sporting goods is an added advantage.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Health insurance
• Professional development

Work Location: In person