Job Summary
You will assist customers with food and catering orders, prepare sales documents, coordinate with kitchen and operations teams, and support daily restaurant and catering activities to ensure smooth service and customer satisfaction.
Responsibilities
Assist customers by accurately taking food and catering orders and addressing menu selections and special requests
Promote restaurant products, catering packages, food menus, and current promotional offers to customers
Respond promptly to customer enquiries via phone, WhatsApp, email, and other communication channels
Prepare clear and accurate quotations, order details, invoices, and other sales-related documents
Coordinate with kitchen and operations teams to ensure timely and correct order preparation
Follow up with customers on catering orders, event details, delivery schedules, and special requirements
Assist with booking catering services for corporate events, parties, and other functions
Deliver friendly and professional customer service throughout the ordering and payment process
Handle customer feedback and escalate complaints or special requests to management when necessary
Upsell additional dishes, beverages, catering packages, and other products to increase sales
Maintain accurate records of customer orders, enquiries, and sales transactions for reporting and tracking
Assist with payment collection and perform basic cash handling as required
Support daily restaurant and catering operations to ensure smooth workflow
Assist with promotional activities and sales initiatives to boost customer engagement
Perform other duties as assigned by the Restaurant Manager or management