Job Summary
Manage and coordinate daily operations to enhance workplaceefficiency and team performance. Lead employee relations, support recruitment,resolve issues, and maintain strong customer and staff communication.
Responsibilities
Schedule and coordinate meetings to ensure effective communication and planning
Conduct employee performance reviews to assess and support staff development
Build and maintain positive customer relationships to enhance satisfaction and loyalty
Participate in recruitment and dismissal processes to support workforce management
Resolve workplace conflicts and issues to maintain a productive environment
Address employee and customer concerns promptly to ensure smooth operations
Develop and implement strategies to improve workplace efficiency and achieve goals
Manage phone correspondence to facilitate clear communication with stakeholders
Liaise between managers, customers, and employees to coordinate activities and information flow
Provide clear direction and guidance to staff to support operational objectives
Troubleshoot POS system issues to minimize downtime and maintain service quality
Support ongoing learning and development initiatives for team members to enhance skills
Foster a respectful and inclusive team environment to promote collaboration and engagement