Feedme POS Sdn. Bhd. Hiring! Full Time Merchant Onboarding Executive - Specialist in WP Kuala Lumpur - Ricebowl

About Us

This role exists to ensure every new merchant is properly guided, coordinated, and activated from onboarding start to go-live, including all required third-party integrations.

Your Day-to-Day:

• Act as the first point of contact for new merchants entering onboarding

• Send welcome message within SLA (≤1 day) and guide merchants through onboarding journey

• Merchant Coordination & Data Collection

• Third-Party Application & Integration Ownership

• Cross-Functional Coordination

• Timeline & Pipeline Management

• Merchant Communication

• Quality Control & Documentation

• Go-Live & Closure

What You Bring to the Table:

• Minimum 1 year of experience in (Onboarding / operations / coordination / customer-facing role)

• Experience with:

  • Payment gateway or delivery platform coordination (preferred)

  • F&B / retail merchants (preferred)

• Experience handling multi-party coordination is a strong advantage

• Onboarding pipeline and task coordination (CRM tools)

• Third-party application handling (payment, delivery, integrations)

• Basic understanding of POS onboarding flow and dependencies

• Strong ownership and follow-through (drives completion across multiple stakeholders)

• Clear, structured, and proactive communication

• Strong prioritisation and timeline management

What We Have For You:

• Competitive salary package and benefits.

• Internal transfer opportunities as we grow and scale.

• Casual dress code practice.

• Career development, training opportunities.

• Energetic and fun culture.