Avensys Consulting Hiring! Full Time L3 Apps Support in Federal Territory - Ricebowl

L3 Application Support

If you are passionate about playing a key role in the success of a Top-Notch company, we want to hear from you!

Our client’s project is a well-established brand in the Information Technology industry who is now looking for a passionate and driven L3 Application Support position. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance.

Work Location: KL, Malaysia

Job Type: Contract Role

Competencies and Skills:

• Bachelor's or master's degree in computer science, Software Engineering, or a related field.

• Minimum of 5 years of experience in a technical support role, preferably in a software or technology company.

Job Specification:

• Technical/Functional skills

• 1. Strong knowledge of computer systems, software applications, and netwoking concepts.

• 2. Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

• 3. Knowledge of operating systems Linux and proficiency in using common software applications.

• 4. Strong knowledge in creating REST/SOAP based web services

• 5. Strong understanding of any front-end technologies and programming languages (Java/Dot Net)

• 6. Strong Knowledge in any database (MYSQL, MS SQL)

• 7. Able to deploy application packages in Linux Personal skills (Soft Competencies [Core/Leadership])

• 8. Ability to work independently and efficiently manage time and priorities.

• 9. Strong problem-solving and analytical skills to diagnose and resolve technical issues.

• 10. Basic understanding of networking principles, protocols, and configurations.

• 11. Lead responsible for the application maintenance and back-end services

• 12. Very good analytical and problem solving skills.

Key Responsibilities:

• 1. Respond to user inquiries and provide technical support via phone, email, or Teams in a timely and professional manner.

• 2. Diagnose and troubleshoot software, hardware, and network issues reported by users.

• 3. Identify and escalate complex technical issues to appropriate teams or senior technicians.

• 4. Document customer interactions, including issue details and resolutions, in a clear and concise manner.

• 5. Collaborate with cross-functional teams, including product development and quality assurance, to provide feedback and improve product performance.

• 6. Stay up-to-date with product knowledge and industry trends to effectively assist customers and provide accurate solutions.

• 7. Contribute to the creation and maintenance of technical support documentation, including FAQ and knowledge base articles.

• 8. Assist in training and mentoring junior technical support staff.

• 9. Participate in on-call rotation and provide after-hours support as needed.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to *************. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Mangala K S (Asha)

Reg No: *************77

Avensys Consulting Sdn Bhd

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.