Global Parcel Service Hiring! Full Time Junior Customer Service in Selangor - Ricebowl

WE’RE HIRING!

As a global logistics group based in US over 20 years, we are now expanding in ASEAN. We are in need of those dynamic and ambitious peers to offer them the chances to collaborate with our professional colleagues worldwide.

Job Title: Junior Customer Service

Job Description

1. Operations Support

• Coordinate job orders, documentation, and task assignments across teams.

• Maintain accurate operational records, logs, and reports for Company’s internal tracking and compliance.

1. Customer Engagement

• Communicate with customers and promote services

• Handle service-related inquiries, provide timely follow-ups, and ensure customer satisfaction.

• Collect customer feedback, analyze insights, and prepare summary reports for management review.

1. Reporting

• At the end of the contract period, create dashboard reports to support Company’s decision-making & performance review.

• Consolidate operational and customer data to present key metrics and trends.

REQUIREMENTS:

• 1-2 years experience in logistics company·        

• University degree with good command of English , speaking Mandarin is advantageous.; "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

• rigorous, well organized and detail-oriented in the work, and able to work under pressure under the senior leadership

• Excellent communication skills.

• Open-minded and fast learner.

Salary:  RM 2,800-3,300/month

Office Address: B-21-5, Block B, Jaya One, No. 72A, Jalan University, Seksyen 13, 46200, Petaling Jaya, Selangor.