We are seeking an experienced
ICT Operations Support Manager
to oversee the operational management of related ICT services. The role will drive service continuity, vendor coordination, operational governance, funding management, and service improvement initiatives across multiple stakeholders.
Key Responsibilities
Manage ICT operations, service requests, subscriptions, billing, funding, asset tracking, and vendor performance.
Coordinate with service providers, finance, procurement, and technical teams to ensure smooth service delivery.
Support TSM (Technical Service Manager) operations, resource planning, risk mitigation, and transition activities.
Maintain SOPs, governance documentation, operational dashboards, and action trackers.
Identify and drive process improvements, security controls, and operational efficiencies.
Requirements
Bachelor's degree in IT, Computer Science, or related discipline.
8+ years of experience
in ICT operations, service delivery, vendor management, or managed services environments.
Experience working with WOG shared services, or large enterprise ICT environments.
Strong understanding of IT service management, asset lifecycle management, billing, subscriptions, and operational governance.
Excellent stakeholder management, coordination, documentation, and communication skills.
NTT Singapore Pte Ltd (NTTS)
is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.
Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.
NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.
NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.
In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.
NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.