- 391A ORCHARD ROAD Central Region (Singapore) Singapore

Working Location
Job Description
Responsibilities
• Strategic allocation of cases, considering factors such as case complexity, workload, and stakeholder expertise.
• Ensure the smooth and equitable distribution of cases to stakeholders, optimizing workloads for efficient case clearance.
• Collaborate with stakeholders, including team leads, to understand their needs and preference for case allocation, and communicates allocation decision effectively.
• Handling administrative tasks (eg: distribution of cases, monthly audit checking) assigned by team leads while ensuring service standards and quality checks are consistently met.
• Performing underwriting profiling for new business cases to support consistent risk assessment and improve underwriting processing efficiency.
• Supporting underwriting-related projects, including attending meetings, planning, and ensuring timely delivery of project milestones.
• Working with cross-functional teams to provide timely support and services to internal & external customers and ensure that underwriting process are accurate and compliant to internal policy and regulatory requirements.
• Provide ongoing support to stakeholders, responding promptly to their requests and addressing any issues or concerns.
• Regular analyze case allocation data to identify trends and opportunities for improvement and make recommendations.
• Provide timely support and services to internal & external customers to meet the target service level agreement (SLA)
Interested candidates, please email your resume to *************
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
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