Accord Innovations Hiring! Full Time L2 Support - Security Consultant in Federal Territory - Ricebowl

Skills and experiences

Required technical skills

• 5–10 years of experience in security support, endpoint support, Microsoft 365 security operations, platform support, or enterprise technology delivery.

• Hands-on knowledge of Microsoft Defender for Endpoint, Microsoft Defender for Cloud Apps, Microsoft Defender XDR concepts, and Microsoft Purview.

• Strong understanding of L2 troubleshooting, issue investigation, evidence review, technical remediation guidance, escalation handling, and issue lifecycle management.

• Experience supporting MDE policy deployment, MDCA connector or policy issues, and Purview IP, DLP, IRM, and DLM policy behavior.

• Familiarity with hypercare support models, issue trackers, advisory support notes, and enterprise stakeholder communication.

Consulting and delivery skills

Able to engage directly with client IT, SOC, endpoint, compliance, and operations stakeholders. Strong ownership mindset with the ability to explain findings, validate remediation options, coordinate escalations, and maintain clear issue documentation during hypercare support.

Qualifications

Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.

Desirable Microsoft certifications include SC-200, MD-102, SC-900, AZ-500, SC-300, SC-401.