Mann Solution Services Sdn. Bhd. Hiring! Full Time Recovery Officer in Selangor, Earn up to MYR 2,200 - Ricebowl

We are looking for a dynamic, detail‑oriented and results‑driven individual to fill-in the role of a Recovery Officer to oversee outstanding accounts and ensure timely collection of payments while maintaining positive customer relationships.

Key Responsibilities

• Monitor and manage assigned overdue and delinquent accounts.
• Contact customers via telephone, email, written correspondence, or other approved communication channels to follow up on outstanding payments.
• Discuss customers’ financial circumstances and negotiate suitable repayment arrangements.
• Follow up on agreed payment plans to ensure payments are made on time.
• Maintain accurate and up-to-date records of customer interactions, commitments, payments, and recovery actions.
• Investigate and resolve payment disputes, account discrepancies, and customer queries.
• Escalate high-risk or difficult accounts to the appropriate supervisor or relevant department.
• Work closely with the Finance, Credit Control, Customer Service, and Legal teams where necessary.
• Prepare regular reports on collection activities, recovery rates, outstanding balances, and account status.
• Achieve individual and team recovery targets and key performance indicators (KPIs).
• Ensure all collection activities are conducted professionally, ethically, and in accordance with company policies and applicable laws and regulations.
• Identify accounts requiring further recovery action and recommend appropriate next steps.
• Maintain confidentiality of customer and company information at all times.

Benefits

• Attractive commission
• Attendance allowance
• Career growth and development opportunity

Requirements

• Minimum SPM or higher. (Fresh grads welcomed-training will be provided)
• Previous experience in credit recovery, debt collection, credit control, accounts receivable, or a similar role is preferred otherwise training will be given.
• Good communication, negotiation, and interpersonal skills.
• Strong follow-up and problem-solving abilities.
• Ability to handle difficult or challenging customer situations professionally.
• Proficiency in Microsoft Office, particularly Excel.
• Strong attention to detail and ability to maintain accurate records.
• Able to work independently as well as part of a team.
• Target-oriented, persistent, and results-driven.

Call/Whatsapp : *************

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person