Bilibili Group Hiring! Full Time User Service Operations in - Ricebowl

What you'll do

1.Build & optimize standardized, replicable overseas user service SOP and system.

2.Collect overseas user feedback via foreign languages, coordinate teams to resolve issues.

3.Mine user pain points & localization needs, support product optimization & regional adaptation.

4.Iterate service processes & knowledge base to improve team efficiency & professionalism.

Requirements

1.Bachelor’s degree or above, 2026 or 2027 graduate.

2.Fluent English or Mandarin for work scenarios. Fluency in at least one language, with strong verbal and written communication skills.

3.Interested in overseas user service and cross-border business with basic internet product cognition. Relevant practical experience is preferred.

4. Possess logical thinking, user demand sorting ability, fluent communication skills and basic cross-cultural awareness.

5.Rigorous, responsible and result-driven. Good at execution, teamwork and pressure resistance, able to respond to user feedback timely.

6.Priority will be given to those proficient in using AI agent capabilities.