全职 Head of Customer Service Jobs, in Michael Page Shah Alam - Ricebowl

• Attractive Employee Benefits
• Leadership Position
  
  

About Our Client

A company in the transport and distribution industry located in Shah Alam.

Job Description

• Develop and implement customer service strategies to meet organisational goals.
• Oversee daily customer service operations and ensure high-quality service delivery.
• Monitor and analyse customer feedback to identify areas for improvement.
• Lead, mentor, and manage the customer service team to achieve performance targets.
• Collaborate with other departments to address customer needs and improve processes.
• Establish and maintain strong relationships with key clients and stakeholders.
• Ensure compliance with company policies and industry regulations.
• Prepare and present reports on customer service performance to senior management.
  
  

The Successful Applicant

A Successful Head Of Customer Service Should Have

• Proven leadership skills in managing customer service teams.
• Strong understanding of the transport and distribution industry.
• Excellent communication and interpersonal abilities.
• Analytical skills to evaluate customer feedback and service performance.
• Experience in developing and implementing customer service strategies.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of relevant industry regulations and compliance requirements.
  
  

What's on Offer

• Attractive salary package ranging from MYR 237600 to MYR 290400 annually.
• Permanent position offering stability and career growth.
  
  

If you are ready to take on this leadership role in customer service, we encourage you to apply.

Contact

Quote job ref: JN-*************