Tamu Hotel & Suites Kuala Lumpur Hiring! Full Time Duty Manager in Federal Territory, Earn up to MYR 4,656.5 - Ricebowl

JOB SUMMARY:

A senior staff member responsible for overseeing the daily operations of a business, ensuring smooth functioning and customer satisfaction during a specific shift. They act as a point of contact for both staff and customers, managing issues, supervising staff, and maintaining company standards. This is where they maintaining operations and resolving problems is essential.

RESPONSIBILITIES:

1. Responsible for overall administration and operation of the Front Desk and to maintain a high and consistent standard of service in line with the administration policies of the Front Office Manager.

2. Performs the role of a service team leader for an outstanding service for guests at all time and have a supervisory role over all Front Office team members within the hotel and a liaison role with all other departments.

3. He/ she is responsible for the smooth operation of the Front Office department and should spend most of his/her time at the “Heart” of the Front Office operation and be present in the lobby area, acting as a “hands on” manager.

4. He/she will be responsible for following up guest complaints pertaining to the Front Desk and will be required to act on behalf of the Front Office Manager in his/her absence.

5. Ability to maintain and develop an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all operation periods. Develops close relationship to all guests and enhance the guest experience by providing personalized service.

Pay: RM2,043.53 - RM4,656.50 per month

Work Location: In person