SRKay Consulting Group Hiring! Full Time Field Engineer Support in Federal Territory - Ricebowl

Field Engineer Support | Kuala Lumpur

Location: Kuala Lumpur

Experience: 2+ years | L1.5 / Deskside / IT Support

Shift-based role

Key Responsibilities:

Provide onsite & remote IT support for Windows & Mac

Troubleshoot hardware, software, applications & OS issues

New joiner laptop/PC setup, hardware replacement & loaner devices

Printer setup and troubleshooting

Hands & Feet support for physical server/network checks

Manage incidents and requests using ServiceNow

Deliver excellent end-user and client support

Requirements:

Diploma/Degree in IT or related field

2+ years of Desktop/Deskside/IT Support experience

ServiceNow or other ITSM/ticketing experience preferred

Good troubleshooting and communication skills

Willing to work shifts

Regards

Maheshwari Parivallal