Genki Sushi Hiring! Full Time Operation Services Executive in Federal Territory, Earn up to MYR 3,500 - Ricebowl

1. Outlet Operations Support

• Provide day-to-day administrative and operational support to F&B outlets.
• Coordinate outlet requests and follow up on operational issues to ensure timely resolution.
• Monitor outlet requirements and ensure necessary support is provided.
• Assist Operations teams in implementing company policies, procedures, and initiatives.
• Conduct regular follow-ups with outlets on outstanding operational matters.

2. Facilities & Maintenance

• Coordinate maintenance, repair, and facility-related issues across outlets.
• Liaise with contractors, vendors, landlords, and relevant departments for repairs and services.
• Track maintenance requests and ensure issues are resolved within the required timeline.
• Maintain proper records of maintenance activities and service reports.

3. Operational Administration

• Prepare and maintain operational reports, records, checklists, and documentation.
• Assist in compiling outlet performance and operational information for management review.
• Coordinate meetings, operational communications, and follow-ups where required.
• Ensure outlet documentation and records are properly maintained.

4. Vendor & Service Coordination

• Coordinate with external vendors and service providers for operational requirements.
• Follow up on quotations, service schedules, delivery, installation, and completion of work.
• Monitor vendor service quality and escalate recurring issues to the relevant department.
• Support Procurement/Finance in ensuring proper documentation for vendor payments.

5. New Outlet & Project Support

• Assist with operational preparation for new outlet openings, renovations, relocations, and closures.
• Coordinate with relevant departments to ensure outlet requirements are completed according to schedule.
• Support site preparation, equipment installation, signage, utilities, and other operational requirements.

6. Compliance & Safety

• Support outlets in maintaining compliance with company standards, food safety requirements, health & safety guidelines, and local regulations.
• Assist in coordinating audits, inspections, and corrective actions.
• Follow up with outlets on outstanding compliance issues.

7. Cross-Functional Coordination

• Act as a key coordination point between outlet Operations and supporting departments.
• Work closely with HR, Finance, Procurement, IT, Marketing, Facilities, and other departments on outlet-related matters.
• Escalate urgent or recurring issues to the appropriate management team.

Requirements

• Diploma/Degree in Business Administration, Hospitality, Operations Management, or a related field.
• 2–4 years of experience in F&B, retail, hospitality, operations, or a similar environment.
• Experience supporting multiple outlets or locations is an advantage.
• Strong coordination, follow-up, and organisational skills.
• Good communication and interpersonal skills.
• Comfortable working with different departments, outlet teams, vendors, and external parties.
• Proficient in Microsoft Office/Google Workspace.
• Able to work independently, manage multiple priorities, and meet deadlines.
• Willing to travel to outlets when required.

Pay: RM2,600.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development
• Work from home

Application Question(s):

• What is your current salary?
• What is your expected salary?
• How long is your notice period?

Work Location: In person