The Ruma Hotel & Residences Hiring! Full Time IT Executive in Federal Territory - Ricebowl

Job Description

• Manage and support the day-to-day IT operations of the hotel.
• Provide technical support to associates for hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, printers, telephones, and other IT equipment.
• Monitor the hotel’s network, servers, systems, and IT infrastructure to ensure smooth operations.
• Assist with the administration and maintenance of hotel systems, including PMS, POS, HR systems, and other business applications.
• Manage user accounts, access rights, passwords, and IT security requirements.
• Perform regular system backups and assist with data recovery when required.
• Coordinate with external IT vendors and service providers for maintenance, troubleshooting, and system support.
• Maintain proper records of IT assets, equipment, software licences, and maintenance activities.
• Assist in IT projects, system upgrades, installations, and new technology implementations.
• Ensure IT systems comply with the hotel’s policies, security standards, and operational requirements.
• Provide basic IT training and guidance to associates when required.
• Respond promptly to IT incidents and ensure issues are resolved within the required timeframe.
• Perform other IT-related duties as assigned by the IT Manager or Management.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Minimum 2–3 years of relevant IT experience, preferably in the hotel or hospitality industry.
• Good knowledge of computer hardware, software, networking, and troubleshooting.
• Experience in Windows operating systems, Microsoft Office, and basic network administration.
• Knowledge of hotel systems such as PMS, POS, HR systems, and other hospitality applications will be an advantage.
• Good understanding of IT security, user access management, and data backup procedures.
• Strong problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Able to work independently as well as part of a team.
• Customer-service oriented with a positive and professional attitude.
• Able to work flexible hours, including weekends and public holidays when required.
• Good command of English; additional languages will be an advantage.

Pay: From RM42,000.00 per year

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person