Loyal Group Of Companies Hiring! Full Time IT Executive in WP Kuala Lumpur - Ricebowl

Job Description

We are seeking a dedicated and technically capable IT Executive to join our Information Technology team. The ideal candidate will have good knowledge and understanding of end-user support, IT infrastructure, network systems, security, and IT equipment. This role requires a proactive individual who is able to troubleshoot technical issues, support project sites, coordinate with third-party service providers, and ensure smooth day-to-day IT operations across the group of companies.

Responsibilities

• Providing end-user technical support for all employees for (group of) companies in relations to IT.

• Maintaining and managing IT related infrastructure including (but not exclusive to) hardware, software, printers, copiers, attendance/security system, telephony and related equipment. 

• Administering, developing and implementing IT infrastructure related works including (but not exclusive to) servers, network connectivity, firewall appliances, security systems and disaster recovery.

• Report and perform routine security monitoring on critical systems.

• Sourcing and procuring of equipment, systems or software in relations to IT or other departments where related.

• Providing necessary consultation and assistance for project sites in relations to IT matters.

• Providing liaison with third party solution providers to resolve requirements or issues in relations to IT matters. 

• Explore and utilize AI tools and technologies to improve business operations

• Complete all tasks assigned by the Senior IT Administrator.

Requirements

• Candidate must possess at least a Bachelor's Degree in Information Technology, Information Systems, Computer Science, Computer Engineering, ICT or equivalent.

• Candidates with 2-3 years of working experience in ICT, IT Support, Infrastructure, Network Administration, or related fields will have an added advantage.

• Good knowledge of IT infrastructure, hardware, software, networking, and end-user technical support.

• Familiar with servers, network connectivity, firewall, security systems, and disaster recovery concepts.

• Knowledge of IT security monitoring and system administration will be an added advantage.

• Good troubleshooting, analytical, problem-solving, communication, and interpersonal skills.

• Able to work independently, manage multiple tasks, and provide timely technical support.

• Able to liaise effectively with internal users, project teams, vendors, and third-party service providers.

• Required language(s): English, Bahasa Malaysia; Mandarin will be an advantage.

• Knowledge and understanding of Artificial Intelligence (AI) tools and technologies

• Proficient in Microsoft Office applications.

• Willing to provide technical support and travel to project sites when required.