WORLD PARTNERS SOLUTION PTE. LTD. Hiring! Full Time Service Desk Engineer in , Earn up to SGD 4,800 - Ricebowl

Responsibilities:
a. Providing level 1 technical support and respond to user inquiries via phone, email and ticketing system.

b. Hardware – installation, maintenance and trouble-shooting.

c. Diagnose and resolve hardware and software issues for end-users.

d. Escalate complex issues to higher-level support teams as necessary.

e. Maintain and update service desk documentation and knowledge base articles.

f. Proactively identify and manage potential problems

g. Conducting regular checks to ensure all endpoints are patched to the latest version.

h. Conducting regular checks to ensure all endpoints and communication devices in meeting rooms are working properly.

i. Collaborate with other IT team members on projects and initiatives.

j. Provide training and guidance to end-users on IT systems and software.

Requirements:

• Diploma or Degree holders with minimum 5 years of working desktop support experience
• Strong customer service orientation with good communication skills
• Self-motivated with attention to details
• Ability to work independently and effectively in a team environment
• Singaporean only

World Partners is a Singapore-based company established since January 2002. With over two decade of experience, you can be rest assured that your business is in capable hands. We provide outsourced

IT services

. No matter what your needs are, World Partners has the perfect

IT solution

for you – it’s why our clients keep coming back to us. Because we understand that different clients have different requirements, we are able to customise our services to suit your company’s unique culture.