The Purpose
To drive sales and contribute to the profitability of the store by delivering exceptional customer service, providing professional product recommendations, and maintaining high standards of store operations.
The Role
Achieve individual and store sales and profitability targets through proactive selling and effective customer engagement
Identify opportunities to maximise sales, increase basket size, and recommend relevant products
Deliver excellent customer service by understanding customer needs and providing professional product recommendations
Build strong customer relationships to encourage repeat purchases and customer loyalty
Handle customer enquiries, feedback, and complaints professionally, escalating issues when required
Support the execution of sales initiatives, promotional activities, and product launches
Maintain high standards of housekeeping, visual merchandising, and overall store presentation
Ensure products are properly displayed, replenished, and accurately priced in accordance with company guidelines
Support stock ordering, replenishment, stock counts, and inventory management to maintain product availability and stock accuracy
Safeguard company assets and support loss prevention initiatives by following security procedures and reporting discrepancies promptly
Support daily store operations to ensure the store remains organised, customer-ready, and efficient
Adhere to company policies, SOPs, regulatory requirements, and health and safety standards
Work closely with team members to achieve sales and operational objectives and maintain effective communication within the store
Participate actively in training and development programmes to enhance product knowledge, sales capabilities, and customer service skills
Perform any other duties and responsibilities as assigned by the Reporting Manager