- Singapore
Zenith Infotech Hiring! Full Time Senior Systems Engineer (Operations - Support) in , Earn up to SGD 10,000 - Ricebowl
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Job Description
Responsibilities
Company Overview
Zenith Infotech (S) Pte Ltd, founded in 1997, provides expert IT professionals and solutions to enhance productivity for clients including large IT firms, consulting organizations, system integrators, government agencies, and MNCs.
Job Summary
The Systems Engineer ensures the availability, security, and compliance of a mission-critical cloud-hosted enterprise application through operations, maintenance, incident management, and system enhancements in collaboration with internal teams and vendors.
Responsibilities
Operate and maintain production systems, implementing software and hardware upgrades to ensure system stability and performance
Collaborate with internal teams, vendors, contractors, and third-party providers to execute operational and project tasks effectively
Monitor systems to enforce compliance with standards, policies, and security requirements
Conduct IT compliance activities such as log reviews, account and access rights audits, and compliance reporting
Support internal and external IT audits and coordinate remediation actions for audit findings
Manage system configurations, documentation, and operational procedures aligned with organizational quality standards
Coordinate Vulnerability Assessment activities and ensure timely remediation of security vulnerabilities
Prepare and deliver regular project and operational status reports
Oversee remediation, retirement, and disposal of obsolete system components
Conduct technical research, testing, and evaluation of new technologies to support system improvements
Manage production support issues and coordinate timely resolution of defects and incidents
Respond to incidents and service requests within agreed Service Level Agreements (SLAs)
Lead incident investigations and coordinate with stakeholders to resolve complex or cross-functional issues
Provide timely updates and prepare incident summaries including infrastructure and cross-system incidents
Perform defect trend and root cause analyses to identify recurring issues and implement preventive measures
Coordinate resources to ensure timely closure of incidents and service requests
Propose continuous improvement initiatives to enhance compliance, cybersecurity posture, and operational processes
Gather business and technical requirements from stakeholders and oversee system enhancement implementations
Plan and manage change requests including deployment planning, environment setup, issue management, risk mitigation, and implementation support
Coordinate with system integrators and technical teams to ensure successful integration and delivery of solutions
Manage system testing and user acceptance testing (UAT) to verify solutions meet business and technical requirements
Support stakeholder communications and change management activities to ensure smooth implementation
Obtain necessary approvals and clearances prior to production deployment and change implementation
Required competencies and certifications
Degree in Computer Science, Information Technology, Engineering, or a related discipline
Experience supporting enterprise applications or IT systems in production environments
Knowledge of IT operations, incident management, change management, and system administration
Strong analytical, troubleshooting, communication, and stakeholder management skills
Preferred competencies and qualifications
Experience in IT audit
Familiarity with IM8 or equivalent ICT security policies
Experience with AWS Cloud
Minimum 3 years of IT experience, preferably in systems operations, application support, or infrastructure support
Experience supporting cloud-based enterprise environments
Good understanding of cybersecurity, IT governance, and compliance practices
Strong communication, coordination, and problem-solving skills
Other Information
Work Week: Monday to Friday (8:30 AM – 6:00 PM)
Work Arrangement: Full Onsite - West Central Region
Salary: S$6,500–S$10,000 (with guaranteed and variable bonuses)
Benefits:
Annual Leave: 18 days
Medical Leave: 14 days
Group Medical Insurance
Other leave benefits as per MOM guidelines
EA 20S0237
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
Zenith Infotech (S) Pte Ltd, founded in 1997, provides expert IT professionals and solutions to enhance productivity for clients including large IT firms, consulting organizations, system integrators, government agencies, and MNCs.
Job Summary
The Systems Engineer ensures the availability, security, and compliance of a mission-critical cloud-hosted enterprise application through operations, maintenance, incident management, and system enhancements in collaboration with internal teams and vendors.
Responsibilities
Operate and maintain production systems, implementing software and hardware upgrades to ensure system stability and performance
Collaborate with internal teams, vendors, contractors, and third-party providers to execute operational and project tasks effectively
Monitor systems to enforce compliance with standards, policies, and security requirements
Conduct IT compliance activities such as log reviews, account and access rights audits, and compliance reporting
Support internal and external IT audits and coordinate remediation actions for audit findings
Manage system configurations, documentation, and operational procedures aligned with organizational quality standards
Coordinate Vulnerability Assessment activities and ensure timely remediation of security vulnerabilities
Prepare and deliver regular project and operational status reports
Oversee remediation, retirement, and disposal of obsolete system components
Conduct technical research, testing, and evaluation of new technologies to support system improvements
Manage production support issues and coordinate timely resolution of defects and incidents
Respond to incidents and service requests within agreed Service Level Agreements (SLAs)
Lead incident investigations and coordinate with stakeholders to resolve complex or cross-functional issues
Provide timely updates and prepare incident summaries including infrastructure and cross-system incidents
Perform defect trend and root cause analyses to identify recurring issues and implement preventive measures
Coordinate resources to ensure timely closure of incidents and service requests
Propose continuous improvement initiatives to enhance compliance, cybersecurity posture, and operational processes
Gather business and technical requirements from stakeholders and oversee system enhancement implementations
Plan and manage change requests including deployment planning, environment setup, issue management, risk mitigation, and implementation support
Coordinate with system integrators and technical teams to ensure successful integration and delivery of solutions
Manage system testing and user acceptance testing (UAT) to verify solutions meet business and technical requirements
Support stakeholder communications and change management activities to ensure smooth implementation
Obtain necessary approvals and clearances prior to production deployment and change implementation
Required competencies and certifications
Degree in Computer Science, Information Technology, Engineering, or a related discipline
Experience supporting enterprise applications or IT systems in production environments
Knowledge of IT operations, incident management, change management, and system administration
Strong analytical, troubleshooting, communication, and stakeholder management skills
Preferred competencies and qualifications
Experience in IT audit
Familiarity with IM8 or equivalent ICT security policies
Experience with AWS Cloud
Minimum 3 years of IT experience, preferably in systems operations, application support, or infrastructure support
Experience supporting cloud-based enterprise environments
Good understanding of cybersecurity, IT governance, and compliance practices
Strong communication, coordination, and problem-solving skills
Other Information
Work Week: Monday to Friday (8:30 AM – 6:00 PM)
Work Arrangement: Full Onsite - West Central Region
Salary: S$6,500–S$10,000 (with guaranteed and variable bonuses)
Benefits:
Annual Leave: 18 days
Medical Leave: 14 days
Group Medical Insurance
Other leave benefits as per MOM guidelines
EA 20S0237
Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.
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