Core Responsibilities
Plan resources and allocate work assignments to team members
Organise work activities for shift commencement and completion
Supervise work performance to ensure cleaning and maintenance are carried out in accordance with organisational procedures and standards
Inspect rooms and public areas to ensure cleanliness level conforms to organisational standards
Monitor turnover of rooms to ensure housekeeping efficiency
Coordinate the maintenance of rooms, public areas and housekeeping equipment
Maintain inventory of housekeeping supplies and equipment
Resolve guests' concerns and feedback
Propose improvements to enhance operational efficiency and guest experience
Implement innovation, improvement and sustainability plans for continuous improvement
Monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
Identify and monitor signs of potential security threats for appropriate follow-up
Execute response and recovery actions during emergency situations
Implement loss and risk prevention policies and procedures
Generate and interpret operations reports for management reporting
Provide coaching and feedback to improve team performance
Identify training needs and implement training plans to enhance team capabilities
Monitor team performance and provide feedback for improvement