- Singapore
STOREFRIENDLY MGMT PTE. LTD. Hiring! Full Time Customer Service Executive in , Earn up to SGD 3,000 - Ricebowl
Customer Service Executive
STOREFRIENDLY MGMT PTE. LTD.
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Job Description
Responsibilities
STOREFRIENDLY GROUP
leading provider of self-storage and related services in Singapore
offering customers clean, secured, 24/7 access convenience and climate controlled short and long term self-storage solutions
multiple branches
the Group just acquired the 6th building for further expansion
Join Storefriendly Group as a
CUSTOMER SERVICE EXECUTIVE
to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.
Responsibilities
Handling on-site viewings:
Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.
Transaction Processing:
Sign-ups, payments, move-ins, move-outs and merchandise sales.
Problem-Solving, Escalation & De-escalation:
Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
Inventory & Asset Control:
Stock requisition and organization of merchandise and marketing materials.
Site Management and Maintenance:
cooperate and/or coordinate with relevant departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems.
Administrative Support:
Maintaining accurate records of interactions, sales and inventory.
Preferred competencies and qualifications
Active Listening & Empathy:
Understand both verbal and non-verbal cues to understand customer needs.
Critical Thinking & Adaptability:
Prioritize urgent tasks over routine administrative tasks especially during high-traffic periods.
Willingness to Learn:
To better understanding of the products, services and systems.
Personality and Professional Presentation:
Cheerful and friendly as brand ambassador of the STOREFRIENDLY Group.
Qualifications and Experience:
At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).
Working Hours
5 days work week
, Sunday and Public Holiday off
Monday - Saturday 0900 - 1830 or 1030 - 2000 with 1 rotational day off
Work Location
West and Central
Training
(internal, OJT, external and mentorship)
Attractive
Incentives
based on branch achievements
14-18 days
annual leave
Annual Performance
Bonus and Increments
Good
career progression
Please submit your
resume with contact details, expected salary and earliest availability
.
Leading provider of self-storage and related services in Singapore with multiple branches offering customers 24/7 access convenient, secured and climate controlled short and long term storage solutions.
leading provider of self-storage and related services in Singapore
offering customers clean, secured, 24/7 access convenience and climate controlled short and long term self-storage solutions
multiple branches
the Group just acquired the 6th building for further expansion
Join Storefriendly Group as a
CUSTOMER SERVICE EXECUTIVE
to support customers in selecting storage solutions, managing rental agreements, resolving service issues, and maintaining branch operations in a friendly and professional environment.
Responsibilities
Handling on-site viewings:
Assessing customers' storage needs and recommending suitable storage units, services, or merchandise.
Transaction Processing:
Sign-ups, payments, move-ins, move-outs and merchandise sales.
Problem-Solving, Escalation & De-escalation:
Addressing customer complaints in real-time, requiring a high level of composure and immediate conflict resolution skills.
Inventory & Asset Control:
Stock requisition and organization of merchandise and marketing materials.
Site Management and Maintenance:
cooperate and/or coordinate with relevant departments and/or vendors, scheduling and overseeing routine checks and maintenance for building systems.
Administrative Support:
Maintaining accurate records of interactions, sales and inventory.
Preferred competencies and qualifications
Active Listening & Empathy:
Understand both verbal and non-verbal cues to understand customer needs.
Critical Thinking & Adaptability:
Prioritize urgent tasks over routine administrative tasks especially during high-traffic periods.
Willingness to Learn:
To better understanding of the products, services and systems.
Personality and Professional Presentation:
Cheerful and friendly as brand ambassador of the STOREFRIENDLY Group.
Qualifications and Experience:
At least GCE 'N" or "O" Level and 1 year of work experience (preferably in sales or customer service roles).
Working Hours
5 days work week
, Sunday and Public Holiday off
Monday - Saturday 0900 - 1830 or 1030 - 2000 with 1 rotational day off
Work Location
West and Central
- Jurong East, Clementi, Leng Kee or Bukit Merah
- Hougang, Paya Lebar, Ubi or Bedok
Training
(internal, OJT, external and mentorship)
Attractive
Incentives
based on branch achievements
14-18 days
annual leave
Annual Performance
Bonus and Increments
Good
career progression
Please submit your
resume with contact details, expected salary and earliest availability
.
Leading provider of self-storage and related services in Singapore with multiple branches offering customers 24/7 access convenient, secured and climate controlled short and long term storage solutions.
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