- Singapore
JLL Hiring! Full Time Senior Concierge in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & responsibilities
Site Operations
o Support end-to-end event space operationalization, governing top notch hospitality experience
o Oversee daily operations of the space, ensuring impeccable presentation standards
o Coordinate event setup, execution, and breakdown with meticulous attention to detail
o Conduct regular facility inspections and manage maintenance requirements
o Implement quality control measures to uphold our premium positioning
o Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
o Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
o Support with Menu Curation to help plan & support request required by Business Units and ensure requirement are met at high standards
o Proactively provide feedback to Executive Conference Lead and improve service standards / recovery
o Support special events managing F&B for C-Suite employees & VVIPs
o Assist with vendor management to provide first class consumables to enhance space for clients
Customer Services
o Foster Serve as the primary liaison for all client communications and requirements
o Manage inquiries and correspondence with professionalism and efficiency
o Conduct pre-event consultations and create detailed event briefings
o Handle VIP clients and high-stakes events with discretion and poise
o Manage multiple events simultaneously at various planning stages
o Respond swiftly to real-time challenges while maintaining service quality
o Coordinate seamlessly with internal departments and external partners
o Maintain composure under pressure during peak periods
Visitor Management
o Provide personable and seamless visitor registration services for the C-suite and VVIP guests
o Enhance safety and security of our client’s facility by management of visitor movement.
o Execute emergency response plan to ensure safety of client and guest when necessary.
Manage Vendor Relationships
o Manage multiple events simultaneously at various planning stages
o Respond swiftly to real-time challenges while maintaining service quality
o Coordinate seamlessly with internal departments and external partners
o Maintain composure under pressure during peak periods
Candidate Specification
Qualifications
o 5-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
o Managed high profile management team (e.g., C-suite & VVIPS)
o Prior experience to manage high network events
o Task Skills
o Proficiency with Microsoft Word, Excel and PowerPoint.
o Good command of verbal and written English
o Proactive mindset and ability to manage C-suite and VVIP personnel’s
o Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
o In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)
o Personal Skills
o Ability to meet tight schedules and deliver high quality of work
o High level of communication and interpersonal skills
o Good Grooming throughout the day to ensure professionalism
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & responsibilities
Site Operations
o Support end-to-end event space operationalization, governing top notch hospitality experience
o Oversee daily operations of the space, ensuring impeccable presentation standards
o Coordinate event setup, execution, and breakdown with meticulous attention to detail
o Conduct regular facility inspections and manage maintenance requirements
o Implement quality control measures to uphold our premium positioning
o Create a comfortable, welcoming and hospitable experience for C-Suite employees at the executive floor employees and their guest.
o Host and succeed VVIPs and their guest throughout their visit to ensure highest level of hospitality
o Support with Menu Curation to help plan & support request required by Business Units and ensure requirement are met at high standards
o Proactively provide feedback to Executive Conference Lead and improve service standards / recovery
o Support special events managing F&B for C-Suite employees & VVIPs
o Assist with vendor management to provide first class consumables to enhance space for clients
Customer Services
o Foster Serve as the primary liaison for all client communications and requirements
o Manage inquiries and correspondence with professionalism and efficiency
o Conduct pre-event consultations and create detailed event briefings
o Handle VIP clients and high-stakes events with discretion and poise
o Manage multiple events simultaneously at various planning stages
o Respond swiftly to real-time challenges while maintaining service quality
o Coordinate seamlessly with internal departments and external partners
o Maintain composure under pressure during peak periods
Visitor Management
o Provide personable and seamless visitor registration services for the C-suite and VVIP guests
o Enhance safety and security of our client’s facility by management of visitor movement.
o Execute emergency response plan to ensure safety of client and guest when necessary.
Manage Vendor Relationships
o Manage multiple events simultaneously at various planning stages
o Respond swiftly to real-time challenges while maintaining service quality
o Coordinate seamlessly with internal departments and external partners
o Maintain composure under pressure during peak periods
Candidate Specification
Qualifications
o 5-years’ experience in Hospitality/ F&B or Tourism sector or related professional area (Must have experience in airlines and hotel industry)
o Managed high profile management team (e.g., C-suite & VVIPS)
o Prior experience to manage high network events
o Task Skills
o Proficiency with Microsoft Word, Excel and PowerPoint.
o Good command of verbal and written English
o Proactive mindset and ability to manage C-suite and VVIP personnel’s
o Knowledge of food handling and white glove service skills are essential Execute premium service standards and readiness to meet expectations
o In-dept knowledge of Wine, Spirits & Beverages (Able to create cocktails)
o Personal Skills
o Ability to meet tight schedules and deliver high quality of work
o High level of communication and interpersonal skills
o Good Grooming throughout the day to ensure professionalism
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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