Smart IMS Inc. Hiring! Full Time Front Office Equity Support in - Ricebowl

Role Summary

The Front Office (FO) Equities Support team is responsible for providing production support and operational oversight for a portfolio of business-critical applications supporting Front Office trading, sales, execution, and risk management functions across the region.

We are seeking a highly motivated and technically proficient individual to join the MAPS Production Support team. The successful candidate will play a key role in supporting Front Office Equities applications, ensuring the stability, availability, and performance of critical trading and risk platforms. The role requires close collaboration with Front Office users, Application Development teams, Infrastructure Support teams, Global Production Support groups, and business stakeholders to deliver high-quality support and maintain operational excellence.

This is a hands-on role in a fast-paced environment that requires strong analytical and problem-solving skills, sound technical judgment, and the ability to effectively manage multiple priorities. The successful candidate will be responsible for monitoring production systems, investigating and resolving incidents, supporting changes and releases, and contributing to ongoing platform stability and resiliency initiatives.

The role encompasses the full production support lifecycle, including event monitoring, incident management, problem management, production readiness activities, operational risk management, and observability enhancements. The individual will be expected to take ownership of issues, coordinate with relevant technology teams to drive timely resolution, and ensure clear communication with stakeholders during production events.

In addition to day-to-day support responsibilities, the role provides opportunities to contribute to automation initiatives, process improvements, monitoring enhancements, AI-enabled operational tooling, and platform onboarding activities. The successful candidate will gain broad exposure to Global Markets technology and develop a strong understanding of Front Office Equities trading and risk platforms.

The ideal candidate will demonstrate a strong sense of ownership, accountability, teamwork, and customer focus, with a commitment to continuous improvement and operational excellence. This role offers an excellent opportunity to build deep technical expertise while supporting mission-critical platforms used by Front Office business users.

Key Expectations

Provide high-quality production support for Front Office Equities trading, sales, execution, and risk management applications, ensuring platform stability and availability.

Proactively monitor production environments, investigate alerts and issues, and take ownership of incidents through to resolution.

Drive timely incident resolution by coordinating with application development, infrastructure, and global support teams while ensuring effective stakeholder communication.

Perform root cause analysis for production incidents, identify recurring issues, and contribute to the implementation and tracking of preventative actions.

Support change, release, and deployment activities, including production readiness reviews, validation testing, and post-implementation monitoring.

Continuously enhance monitoring, observability, automation, and support tooling to improve operational efficiency and reduce operational risk.

Partner closely with Front Office users, developers, infrastructure teams, and global support organizations to deliver a seamless support experience.

Maintain operational documentation, support procedures, runbooks, and knowledge repositories to improve service supportability.

Contribute to platform resiliency, capacity management, operational risk controls, and compliance with technology governance standards.

Demonstrate strong ownership, accountability, teamwork, and commitment to operational excellence and continuous improvement.

Responsibilities

Application Support & Service Management

• Application Support and Maintenance
• Event Management (Monitoring and Alert Lifecycle Management)
• Incident Management
• Problem Management
• Known Error Management
• Service Request Management
• Knowledge Management

Change, Release & Configuration Management

• Release Management
• Change Management
• Configuration Management

Operational Excellence & Service Resiliency

• Business Continuity Planning and Execution
• Business Readiness and Pre-Market Checks
• Batch and Feed SLA Management
• Capacity, Performance, and Resiliency Management
• Compliance, Audit, and Regulatory Support

Stakeholder & Business Engagement

• Relationship and Stakeholder Management
• Business Support Management
• Application and Platform Onboarding

Engineering & Innovation

• Tools Development and In-House Projects
• Automation and Process Improvement Initiatives
• Observability and Monitoring Enhancements

Required Skills & Experience

• Bachelor’s degree in computer science, Electronics, or a related discipline.
• 10+ years of relevant technology experience in application support, production management, or related functions.
• Strong Unix/Linux administration skills.
• Strong SQL knowledge and troubleshooting experience.
• Hands-on experience with scripting languages, including Unix Shell and Perl.
• Experience working in a large-scale enterprise environment.
• Investment Banking experience is preferred.

Technical Skills

• Unix/Linux
• SQL
• Shell Scripting
• Perl Scripting

Preferred Technical Skills

• Python
• Tableau

Monitoring & Observability

Experience with one or more of the following tools:

• Geneos (ITRS)
• Dynatrace
• Splunk
• Grafana
• Kibana
• Cribl
• IBM AIOps
• Netcool